Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Melissa Parrish

Bonifay

Summary

Dynamic Customer Service Representative with extensive experience at Professional Products, Inc., excelling in order processing and international shipping. Proven ability to resolve complex customer issues and enhance satisfaction through effective communication and problem resolution. Recognized for innovative contributions that improved operational efficiency and strengthened client relationships.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Professional Products, Inc.
DeFuniak Springs
01.2013 - Current
  • Receive orders via phone, fax, or email for orthopedic products, and enter them into the ERP system accurately and promptly.
  • Customer service liaison for the company's several major European distributors. Experienced in exchange rates, Swift bank transfers/payments, LTL, forwarders, customs requirements, etc. Directly responsible for the successful manufacturing, palletizing, shipping, customs processing, and customer receipt of all international orders.
  • Manage difficult customer situations, responding promptly to resolve customer needs related to order status, availability, delivery, and problem resolution.
  • Synthesized complex and diverse information to research issues, resolve complaints, and support customers.
  • Provided excellent service that resulted in being a go-to preference for customers and sales reps.
  • Reviewed back orders and shortages daily, and worked with manufacturing to resolve issues directly impacting customers.
  • Provided detailed product information to client hospitals, clinics, and sales representatives.
  • Created and managed customer account information, pricing, discounts, rebates, invoicing, and credits within ERP. Verified contract pricing and/or changes for services.
  • Presented innovative approaches, ideas, and suggestions to improve customer experience and work processes to mid-level and executive management.
  • Performed accounts receivable functions, audited invoices, commissions, receipts of payments, and collections.

Production Technician

Trane Inc.
Lynn Haven
06.2003 - 06.2012
  • Support for the assembly line, metal press, and punch machines to form the outside case for commercial air conditioning systems.
  • Forklift operator.
  • Safety coordinator - performed safety checks for the company.
  • The assistant team leader supervised the team when the leader was on another project.

Education

High School Diploma -

Bethlehem High School
Bonifay, FL
05-1991

Some College (No Degree) -

Troy University
Dothan, AL

Skills

  • Order processing
  • ERP system management
  • International shipping
  • Customer account management
  • Product knowledge
  • Problem resolution
  • Customer communication
  • Data entry
  • Invoice auditing
  • Sales support
  • Conflict resolution
  • Team collaboration
  • Executive management support
  • Tracking complaints
  • Multitasking and organization
  • Researching
  • Inbound and outbound calling
  • Complaint resolution

Affiliations

  • sewing, gardening, grandchildren

References

References available upon request.

Timeline

Customer Service Representative

Professional Products, Inc.
01.2013 - Current

Production Technician

Trane Inc.
06.2003 - 06.2012

High School Diploma -

Bethlehem High School

Some College (No Degree) -

Troy University

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Melissa Parrish