Melissa Pazera
Woodburn,OR
Summary
Dynamic leader with proven expertise in managing teams to excellence at Prospector Hotel and Casino. Skilled in problem-solving, customer service, and critical thinking, ensuring high-quality service delivery and operational efficiency. Demonstrates exceptional organizational skills and a friendly, positive attitude, driving business growth and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Furbaby Mommy/Housewife
Self-employed
02.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Manager
Prospector Hotel and Casino
02.2012 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
No Degree - General Studies
Central Oregon Community College
Bend, OR06-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Attention to detail
- Time management
- Computer skills
- Critical thinking
- Organizational skills
- Problem resolution
Timeline
Furbaby Mommy/Housewife
Self-employed
02.2016 - Current
Manager
Prospector Hotel and Casino
02.2012 - 06.2015
No Degree - General Studies
Central Oregon Community College
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