Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Peairs

Summary

Dedicated professional with 20 years of diverse experience in customer service roles. Proven track record of delivering exceptional service and building lasting client relationships. Excellent work ethic, strong communication skills and is driven to succeed. Comfortable working with people at all levels in organization.

Overview

37
37
years of professional experience

Work History

Owner

Hiccups Children's Boutique
01.2005 - Current
  • Managed day-to-day business operations.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices..
  • Handled problematic customers to maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Customer Retention Specialist

JPMorgan Chase
03.2002 - 01.2005
  • Developed product demonstrations and presentations for customers.
  • Educated customers about current account advantages compared to competitor accounts.
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services.
  • Developed client relationships and earned reputation for exceeding service standard goals.
  • Retained over 60% of outgoing transfer requests


Brokerage Assistant

JPMorgan Chase
04.1996 - 02.2002
  • Assisted three brokers with booking appointments, customer inquiries, and handling complaints.
  • Conferred with customers to assess market fluctuations and correct account problems.
  • Processed and verified all new account applications and documents.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.


Marketing Specialist

United Companies
09.1989 - 03.1996
  • Worked closely with in-house design team to develop marketing material to increase product awareness.
  • Extensive knowledge of product features to make recommendations to outside sales representatives
  • Created customer proposals for financial products
  • Assisted sales representative with using company software to create proposals.
  • Attended trade shows to promote brand
  • Conducted group classes to get agents licensed


Licensing Specialist

United Companies
08.1987 - 08.1989
  • Processed applications to license representatives for the sale of company products
  • Maintained database to track current licensing status

Education

High School Diploma -

False River Academy
New Roads, LA
05.1987

Skills

  • Excel
  • Word
  • Canva
  • Adobe Photoshop
  • Customer Relatinos
  • Conflict resolution
  • Effective communication
  • Interpersonal skills

Accomplishments

Series 6 License

Series 7 License

Series 63 License

Life A&H License

Fellow, Life Management Institute Certification (FLMI)


Timeline

Owner

Hiccups Children's Boutique
01.2005 - Current

Customer Retention Specialist

JPMorgan Chase
03.2002 - 01.2005

Brokerage Assistant

JPMorgan Chase
04.1996 - 02.2002

Marketing Specialist

United Companies
09.1989 - 03.1996

Licensing Specialist

United Companies
08.1987 - 08.1989

High School Diploma -

False River Academy

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Melissa Peairs