Melissa Pendergrass
Grants Pass,OR
Summary
Action-oriented Account Executive with excellent customer oversight, issue resolution and relationship-building skills. Engaging and personable, sharp communication skills and dedication to customer service.
Overview
12
12
years of professional experience
Work History
Account Executive
Hawkeye
Grants Pass, OR
01.2015 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Communicated between internal and external stakeholders, clients and vendors.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
Secondary Marketing Analyst
BOFI Federal Bank
San Diego, CA
01.2012 - 01.2015
- Reviewed and Processed lock requests, lock confirmations, change requests, repricing/renegotiation and extension requests.
- Locked loans with investors, contacted investors to make necessary changes, and managed expiring commitments.
- Updated and maintained departmental policies and procedures as well as any other necessary training materials.
- Developed new processes to improve business functions as needed.
Customer Service Representative
BluFi Lending
Carlsbad, CA
05.2010 - 01.2012
- Answered and made calls based on lead information received in order to transfer interested customers to Loan Officers to start loan process.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
Education
No Degree - Nursing
Palomar College
San Marcos, CAHigh School Diploma -
Escondido Charter High School
Escondido, CA05.2007
Skills
- Ability to work collaboratively under stringent time constraints
- Capacity to work in fast-paced, hardworking environment
- Demonstrate high level of professional integrity and ability to safeguard and maintain confidential corporate and customer information
- Ability to prioritize
- Adapts easily to change
- Strong verbal and written communication skills
Timeline
Account Executive
Hawkeye
01.2015 - Current
Secondary Marketing Analyst
BOFI Federal Bank
01.2012 - 01.2015
Customer Service Representative
BluFi Lending
05.2010 - 01.2012
No Degree - Nursing
Palomar College
High School Diploma -
Escondido Charter High School
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