Melissa Penick
Tulsa,OK
Summary
Reliable bank teller and customer service professional with a strong background in cash handling, teller balancing, and routine banking support. Recognized for a professional demeanor, clear communication, and accurate use of banking systems. Committed to protecting assets, supporting customers, and promoting bank services.
Overview
22
22
years of professional experience
Work History
Bank Teller
Prosperity Bank
Tulsa, OK
2006.08 - Current
- Processed customer deposits, withdrawals, and payments at Prosperity Bank branch
- Performed cash handling duties including counting currency, coins and checks.
- Balanced cash drawer and verified daily teller transactions
- Assisted customers with account questions and routine banking requests, ensuring timely and accurate responses.
- Identified suspicious activity and followed bank security procedures
- Explained bank services, financial products and applicable fees to customers, enhancing their understanding of available options.
- Researched customer inquiries regarding accounts using internal banking systems to provide effective solutions.
Cashier/Customer Service/Customer Service Manager
Walmart
Tulsa, Oklahoma
2005.04 - 2024.08
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and addressed checkout inquiries to enhance customer experience.
- Ensured accuracy by verifying prices and promotions at checkout, coupons, and promotions during transactions.
- Facilitated returns and exchanges, ensuring accurate receipt checks for customer satisfaction.
- Issued receipts and managed refunds to ensure customer satisfaction. Refunds, refunds, credits or change due to customers.
- Scanned merchandise at Walmart registers and self-checkout lanes.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise.
Education
Bachelor of Arts - Spanish
Bob Jones University
Greenville, SC1995-05
Skills
- Teller balancing
- Cash management
- Banking systems
- Fraud detection
- Customer service
- Sales and Cross-selling
- Time management
- Professional demeanor
Timeline
Bank Teller
Prosperity Bank
2006.08 - Current
Cashier/Customer Service/Customer Service Manager
Walmart
2005.04 - 2024.08
Bachelor of Arts - Spanish
Bob Jones University