Melissa Pepper
Longmont,CO
Summary
Dynamic merchandising professional skilled in collaborating with sales teams and training new employees. Known for driving promotional strategies and creating engaging shopping environments that boost customer satisfaction and sales.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Merchandiser
Dietz & Watson
Philadelphia, Pennsylvania
05.2021 - Current
- Monitored stock rotation practices to minimize waste and maintain quality.
- Collaborated with sales teams to align merchandising strategies with promotions.
- Implemented visual merchandising standards to create engaging shopping experiences.
- Trained new team members on merchandising techniques and store layout principles.
- Organized displays according to company standards and specifications.
- Communicated and coordinated planogram execution with store management.
Customer Service Representative
TTEC
Greeley, CO
11.2020 - 04.2021
- Managed high-volume inbound calls to assist customers with inquiries.
- Collaborated with team members to address complex customer issues effectively.
- Conducted follow-up calls to ensure customer satisfaction and resolve outstanding concerns.
- Trained new representatives on call handling techniques and company policies.
Deli Clerk
Safeway
Rapid City, South Dakota
03.2017 - 02.2018
- Operated deli equipment safely, including slicers and scales, to ensure efficiency.
- Stocked shelves with fresh products and rotated inventory to maintain quality.
- Collaborated with team members to fulfill special orders for events or gatherings.
- Followed food safety guidelines to ensure proper handling and storage of products.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Scanning Coordinator
Sprouts Farmer Market
Fort Collins, Colorado
07.2011 - 11.2012
- Coordinated with team members to ensure accurate pricing and labeling.
- Managed product scanning and inventory control for efficient operations.
- Monitored equipment performance and reported issues for maintenance.
- Implemented best practices for scanning efficiency and accuracy.
- Supported promotional events by ensuring correct product visibility during scans.
Pricing/Promotions Team Member
Wild Oats Market/Whole Foods
Boulder, Colorado
10.2000 - 11.2010
- Coordinated with suppliers to ensure timely delivery of promotional items.
- Analyzed competitor activity to identify areas where our company could gain a competitive edge.
- Prepared reports summarizing the effectiveness of various promotions activities.
- Collaborated with external agencies to develop strategies for increasing brand awareness.
- Developed relationships with local businesses to promote products or services.
- Coordinated with marketing team members on promotional initiatives and campaigns.
- Conducted market research to identify trends in consumer behavior related to promotions.
Education
High School Diploma -
Stevens High School
Rapid City, SD05-1997
Skills
- Stock rotation
- Promotional planning
- Planogram management
- Employee training
- Attention to detail
- Time management
- Retail sales professional
- Maintaining stock levels
- Product recovery
Certification
- ServSafe Allergens 11/12/2024-11/12/2027
- ServSafe Food Protection Manager Certification 7/17/2021-7/17/2026
Timeline
Merchandiser
Dietz & Watson
05.2021 - Current
Customer Service Representative
TTEC
11.2020 - 04.2021
Deli Clerk
Safeway
03.2017 - 02.2018
Scanning Coordinator
Sprouts Farmer Market
07.2011 - 11.2012
Pricing/Promotions Team Member
Wild Oats Market/Whole Foods
10.2000 - 11.2010
High School Diploma -
Stevens High School