Melissa Peters
West Jordan,UT
Summary
Results-driven professional with substantial experience in admissions coordination. Proven ability to streamline application processes, enhance team collaboration, and adapt to dynamic environments. Known for strong organizational skills, attention to detail, and commitment to achieving goals.
Overview
4
4
years of professional experience
Work History
Admissions Coordinator
Copper Hills Youth Center
08.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Collaborated with faculty and staff to develop a comprehensive orientation program for incoming students.
Mental Health Worker
Copper Hills Youth Center
10.2023 - 08.2024
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
Shift Supervisor and Transitions Program Coordinator
Renewed Hope Ranch
08.2020 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Monitored program performance to identify areas for improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Helped clients to identify challenges and set goals.
- Coached clients through difficult life circumstances.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Taught individuals with learning or mental illness to live a daily life outside of treatment; job skills, budgeting, cooking, cleaning, etc.
Education
Bachelor of Science - Psychology
Southern Utah University
Cedar City, UT04.2023
Skills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Rapport building
- Academic advice and counseling
- Computer literacy
- Database management
- Higher education
- Teamwork and collaboration
- Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Admissions Coordinator
Copper Hills Youth Center
08.2024 - Current
Mental Health Worker
Copper Hills Youth Center
10.2023 - 08.2024
Shift Supervisor and Transitions Program Coordinator
Renewed Hope Ranch
08.2020 - 08.2023
Bachelor of Science - Psychology
Southern Utah University
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