Melissa Peynetsa
Albuquerque
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and excellent in multitasking and time management abilities.
Overview
29
29
years of professional experience
Work History
FSR/TELLER 1
First Financial Credit Union
Albuquerque
07.2025 - Current
- Processed member transactions accurately and efficiently at First Financial Credit Union.
- Assisted members with account inquiries and provided exceptional customer service.
- Handled cash deposits, withdrawals, and transfers while ensuring compliance with policies.
- Maintained accurate records of daily transactions and balanced cash drawers regularly.
- Resolved member concerns and complaints promptly to ensure satisfaction and loyalty.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Directed specific questions to appropriate branch personnel.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Reported any operational issues or system problems that occurred during shift promptly.
Lead Member Service Representative
Southwest Federal Credit Union
Albuquerque
10.2023 - 07.2025
- Assisted members with account inquiries and transaction processes.
- Provided guidance on loan products and services offered by the credit union.
- Handled member complaints and resolved issues promptly and effectively.
- Educated members on digital banking tools and online account management.
- Processed new member applications and maintained accurate records.
- Conducted financial transactions accurately in a high-volume environment.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner.
- Presented and explained services and products to meet member needs.
- Answered member questions about products and services.
- Maintained accurate records of member interactions and transactions.
- Provided guidance to members on how best to use products or services offered by the organization.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Monitored compliance with organizational security protocols when interacting with members.
- Verified identity information on new accounts using established procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Area Supervisor
Ross Dress for Less
Albuquerque
06.2018 - 10.2023
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Managed payroll activities including timesheets submission and approval process.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Monitored employee work and determined benchmarks for performance indicators.
- Established area team schedule and planned production.
- Oversaw daily operations in stockroom with 8-strong team.
- Secured company assets by verifying and auditing outbound shipments and returns.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
Stock Associate
Burlington Coat Factory Department Store
Albuquerque
08.2017 - 05.2018
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Performed daily opening and closing procedures such as counting the contents of cash drawers and checking all equipment for proper functioning.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Stored returned items in designated area according to company policy.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Promoted store loyalty programs to shoppers upon check out process.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Adhered strictly to established loss prevention policies while monitoring store activity for suspicious individuals or activities.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Responded efficiently to complaints from customers about quality issues or other matters related to their shopping experience.
- Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
- Followed instructions to properly arrange merchandise items.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
CAP 2 Associate
Walmart
Albuquerque
07.2014 - 05.2016
- Received and processed orders for customers, ensuring accuracy of order information and inventory levels.
- Monitored stock levels and communicated with vendors to ensure availability of merchandise.
- Greeted customers upon entering the store and provided assistance throughout their shopping experience.
- Organized back-room stock shelves according to company policies and procedures.
- Performed daily register operations such as opening and closing duties, cash handling.
- Operated POS system accurately for transactions including payments with cash or credit cards.
- Collaborated with colleagues to ensure efficient completion of tasks within deadlines.
- Inspected shipments received from vendors for quality control purposes prior to stocking shelves.
- Assisted customers with locating items on sales floor and in backroom storage areas.
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
- Collaborated with team members to divide workloads and meet established objectives.
- Coordinated well-organized restocking to present attractive, full shelves for customers.
- Recovered products from multiple departments and returned to correct sales floor locations.
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
- Followed pick sheets to pull merchandise for restocking on sales floor.
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
- Increased efficiency through carefully planned workflow.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Customer Service Manager
Walmart
Albuquerque
07.2013 - 01.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Reviewed accounts for payments received or approved credit arrangements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Stock Associate
Fallas Paredes Discount Stores
Albuquerque
07.2013 - 01.2015
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Performed daily opening and closing procedures such as counting the contents of cash drawers and checking all equipment for proper functioning.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Adhered strictly to established loss prevention policies while monitoring store activity for suspicious individuals or activities.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange
- Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
- Set up attractive visual displays in windows and on the sales floor.
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Communicated with customers to answer questions.
- Followed instructions to properly arrange merchandise items.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Assessed floor displays to restock merchandise.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Updated pricing and sales signs to promote merchandise.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Maintained current and accurate inventory with cycle counts and audits.
- Identified and quickly handled spill clean-up.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Operated forklift to move and organize merchandise.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Updated product labels to reflect accurate pricing.
- Updated products with new pricing or temporary promotion signs to increase sales.
Assistant Manager
Dollar Tree Stores
Gallup
08.2006 - 10.2010
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Customer Service Manager
Walmart
Gallup
06.1997 - 08.2006
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Reviewed accounts for payments received or approved credit arrangements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Applied Science - Graphics Technology
University of New Mexico-Gallup Branch
Gallup, NM05.2000
High School Diploma -
Zuni High School
Zuni, NM05.1996
Skills
- Quality Control
- Continuous Improvements
- Inventory Control
- Employee Performance Management
- Reporting Skills
- Program Leadership
- Documentation Skills
- Inventory Management
- Product Sales
- Performance Monitoring
- Policy Enforcement
- Loss Prevention
- Inventory Oversight
- Goal Setting and Achievement
- Orientation and Training
- Adaptable to Changing Demands
- Customer Service Management
- Problem Anticipation and Resolution
- Retail Operations
- POS Terminal Operation
- Leadership Development
- Multitasking and Prioritizing
- Flexible Work Schedule
- Retail Security
- Cash Handling and Reconciliation
- Willingness to Learn
- Inventory and Stocking
- Records Organization
- Shelving
- Scheduling and Time-Tracking
- Cycle Counts and Audits
- Delegation and Supervision
- Basic Mathematics
- Business Acumen
- Cash Drawer Reconciliation
- Cash handling
- Transaction processing
- Compliance verification
- Customer inquiries
- Digital banking tools
- Customer relationship management
- Attention to detail
- Regulatory compliance
Timeline
FSR/TELLER 1
First Financial Credit Union
07.2025 - Current
Lead Member Service Representative
Southwest Federal Credit Union
10.2023 - 07.2025
Area Supervisor
Ross Dress for Less
06.2018 - 10.2023
Stock Associate
Burlington Coat Factory Department Store
08.2017 - 05.2018
CAP 2 Associate
Walmart
07.2014 - 05.2016
Customer Service Manager
Walmart
07.2013 - 01.2015
Stock Associate
Fallas Paredes Discount Stores
07.2013 - 01.2015
Assistant Manager
Dollar Tree Stores
08.2006 - 10.2010
Customer Service Manager
Walmart
06.1997 - 08.2006
Associate of Applied Science - Graphics Technology
University of New Mexico-Gallup Branch
High School Diploma -
Zuni High School