Melissa Phillips
Bentonville,AR
Summary
Dedicated and experienced professional with a strong background in customer service, accounts receivables, and hospitality. With five years of adeptly multitasking and refining exceptional service skills in fast-paced environments, I excel in delivering top-notch customer experiences. Leveraging three years of experience in accounts receivables, I monitor and maintain up to date accounts while fostering and sustaining excellent client relationships.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist II
J.B. Hunt Transport Services, Inc.
06.2021 - Current
- Managed and reviewed approximately 20 accounts on weekly basis to assess aging, pursue collection of funds and verify compliance with payment terms.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Utilized multiple applications such as Microsoft Excel and Power Bi to manage invoices and payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
Bank Teller
One AZ Credit Union
09.2020 - 02.2021
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Assistant Manager
Chick-fil-A
01.2015 - 08.2020
- Assisted in opening and closing location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment while leading a team of 15-20 employees.
- Achieved business goals by proactively identifying areas for improvement within daily operations and assisted in development of standard operating procedures, ensuring consistency across all tasks performed by the crew
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
Education
High School Diploma -
Greenville Senior High School Academy
Greenville, SC05.2017
Skills
- Investigative research
- Microsoft Excel
- Power Bi
- Accounts Receivable
- New Hire Training
- Proactive and Self-Motivated
- Organized multi-tasker
- Customer Service
- Critical Thinking
- Relationship Building
References
Happy To Provide Personal And Professional References Upon Request.
Timeline
Accounts Receivable Specialist II
J.B. Hunt Transport Services, Inc.
06.2021 - Current
Bank Teller
One AZ Credit Union
09.2020 - 02.2021
Assistant Manager
Chick-fil-A
01.2015 - 08.2020
High School Diploma -
Greenville Senior High School Academy
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