Melissa Piegalski
Walgreens
Tampa,FL
15
years of professional experience
Dynamic Shift Lead with a proven track record of optimizing daily operations and fostering team excellence. Recognized for delivering constructive feedback and conducting performance reviews that enhance staff productivity and engagement. Achievements include significantly improving customer satisfaction through responsive leadership and streamlined operational processes. Expertise in collaborating with suppliers, analyzing sales trends for optimal responsiveness, and enhancing data accuracy to support informed decision-making, while cultivating high-performing teams that consistently exceed customer expectations.
Work History
Pharmacy Technician
1 Year 7 Months- Improved patient experience by addressing concerns and feedback.
- Decreased delays in medication refills through proactive communication.
- Facilitated quicker treatment for patients by optimizing workflow.
- Increased accuracy of inventory records through regular audits.
- Managed the safe disposal of expired medications.
Shift Leader
5 Months- Executed corrective steps to enhance performance to meet productivity goals.
- Enhanced supply chain accuracy through targeted adjustments.
- Cultivated a results-driven culture within the team.
Inventory Specialist
2 Months- Streamlined transaction flow to enhance accuracy and speed.
- Developed and applied best practices for team efficiency.
- Enhanced warehouse efficiency through systematic organization and process refinement.
Shift Leader
12 Years 6 Months- Trained new hires in customer service protocols.
- Analyzed shift data and employee feedback to identify areas for improvement.
- Enhanced employee accountability through regular performance check-ins.
- Developed training program for new hires on customer service protocols.
- Optimized work hours.
- Designed shift schedules.
- Addressed team issues through discussion and collaboration.
- Monitored performance metrics to identify areas for improvement.
Education
High School Diploma - Aviation
Skills
Shrinkage reduction
Inventory shrinkage reduction via tracking systems
Patient satisfaction
Medication management
Customer satisfaction improvement
Training & Employee Development
Budget Management
Problem-solving skills
Team collaboration
Timeline
Pharmacy Technician
Walgreens
03.2023 - 10.2024Read More
Shift Leader
Walgreens
10.2022 - 03.2023Read More
Inventory Specialist
Walgreens
08.2022 - 10.2022Read More
Shift Leader
Walgreens
02.2010 - 08.2022Read More
Delcastle Technical High School
High School Diploma from Aviation
Read More