Melissa Piepsney
Monroe,MI
Summary
Experienced customer service representative with a positive and friendly demeanor. Dedicated to delivering exceptional service, effectively communicating and building rapport with customers. Proven track record of increasing sales through upselling techniques. Skilled in conflict resolution and efficient time management to ensure customer satisfaction. Strong marketing skills for effective product and service promotion.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Teacher Assistant/child care worker
Trinity Lutheran School
12.2014 - Current
- Enhanced classroom engagement by aiding Preschool and Pre-K educators.
- Conducted structured educational activities to support extended day program.
- Provided childcare for students in grades K-8 while supporting their homework completion.
Customer Service Representative
Lucas Products Corporation
12.1999 - 12.2013
- Advanced within the company holding numerous positions spanning receptionist, customer service, finance, sales and distribution.
- Promoted products at various trade shows while driving brand awareness and expanding company network.
- Departed company amid restructuring due to diminished workflow post-maternity leave.
Education
Associate's degree -
Monroe Community College
Monroe, MI09.2003
Skills
- Receptionist
- Customer service
- Accounts receivables/Accounts payable
- Collections
- Data entry
- Sales and marketing
- Inventory control
- Shipping & receiving
Additional Information
Worked for a company in Toledo, Ohio for 15 years as a loyal employee. Performed office work including customer service, sales calls, filing, billing, entering data, and worked in the shipping department as needed.
Contact Reference
Carrie Hickman 734-799-7929
Jennifer Engle 734-625-6006
Certification
CPR certified
Timeline
Teacher Assistant/child care worker
Trinity Lutheran School
12.2014 - Current
Customer Service Representative
Lucas Products Corporation
12.1999 - 12.2013
Associate's degree -
Monroe Community College
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