Melissa Pinchot
Akron,OH
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Health and Life Insurance Agent
tranzact
2020.07 - Current
- Sell medicare Advantage plans, and life insurance
- Complete all necessary paperwork, documentation, and follow-up in accordance with Case Management Services Center For Medicare Services
- Interact with senior population aged 45+ /or their families over the phone to conduct presentations to sell medicare advantage plans
- Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale
- Consistently demonstrate ability to overcome objections and move forward
- Being able to take a payment over the phone
Pharmacy Technician/ Customer Service
North Royalton Animal Hospital
2017.01 - 2019.03
- Running the pharmacy in the animal hospital
- Filling all Medications
- Knowing what medications are for and what animals they are used for
- Answering pharmacy related phone calls
- Customer service for all medication related question and/or concerns
- Did Inventory of all pharmacy related items
- Ordering inventory and specialty items for the hole hospital
Pharmacy Technician
James Cancer Hospital - OSU
2014.11 - 2016.03
- Compound IV medications utilizing aseptic technique
- Assist pharmacist with refilling orders, answering phone calls and completing MAR messages using epic
- Loading Pyxis for restock
- New employee training
Customer Service Representative
BioScrip Infusion Service
2012.08 - 2014.11
- Answer phone calls to help customers with questions regarding prescription cards
- Answer questions about customers prescriptions
- Help nurses over the phone with iv pump questions or issues
- Schedule and take payments for infusion medications over the phone
Pharmacy Technician
Cleveland Clinic
2010.05 - 2013.08
- Answering phones to help doctors and nurses order medications
- Answering phones call to help nurses find missing medications
- Make drug boxes
- Assist Pharmacist with refilling orders
- Making oral Syringes
- Loading Pyxis for Restock
- Pulling and delivering patient medications
- Trained new hires in Pharmacy Technology
Pharmacy Technician/Customer Service
CIS Infusion Center
2008.02 - 2011.07
- Answering and making phone calls to patients to see how they were doing on there medications
- Answering phone calls regarding Pharmacy customer service questions and concerns
- Scheduling patient deliveries
- Data entry for billing Department
- Making Ivs, home pumps and tons
Education
High School Diploma -
Parma High
Parma Ohio05.2004
Skills
- Insurance policy sales
- Building relationships
- Client service
- Client account management
Certification
Health and life insurance
PTCB certification
Timeline
Licensed Health and Life Insurance Agent
tranzact
2020.07 - Current
Pharmacy Technician/ Customer Service
North Royalton Animal Hospital
2017.01 - 2019.03
Pharmacy Technician
James Cancer Hospital - OSU
2014.11 - 2016.03
Customer Service Representative
BioScrip Infusion Service
2012.08 - 2014.11
Pharmacy Technician
Cleveland Clinic
2010.05 - 2013.08
Pharmacy Technician/Customer Service
CIS Infusion Center
2008.02 - 2011.07
High School Diploma -
Parma High