Melissa Pleitez
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I excel in customer as well as bring superior organizational skills and a resolution-oriented approach to every role.
Overview
4
4
years of professional experience
Work History
Sales Manager
Manhattan Denim
Manhattan Beach, CA
06.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed all aspects of online store including uploading products and shipping out orders.
RTW Sales Consultant
Monique Lhuillier
Costa Mesa, CA
06.2023 - 05.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic as well as appointments.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
Client Advisor
Louis Vuitton - LVMH
Costa Mesa, CA
10.2021 - 05.2023
- Provided positive first impressions to welcome existing, new and potential clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling and cross selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Outreached to clients on a daily basis to generate sales and maintain long lasting client relationships.
- Adapted to 3 different boutiques in 2022 all while generating 2.1 million dollars for that year.
Assistant Manager
Pandora Jewelry
09.2020 - 10.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
General Education
Fullerton College
Fullerton, CAundefined
Savanna High School
Anaheim, CA2016
Skills
- Excellent customer service
- Proficient muli-tasker
- Great at working in fast paced environment
- Fast Learner
- Excellent attention to detail
- Superior organization skills
- Merchandising
- Dependable and reliable
- Cash Drawer Management
- Ability to work under pressure
- Resolution-oriented
- Bilingual- Spanish, English
Timeline
Sales Manager
Manhattan Denim
06.2024 - Current
RTW Sales Consultant
Monique Lhuillier
06.2023 - 05.2024
Client Advisor
Louis Vuitton - LVMH
10.2021 - 05.2023
Assistant Manager
Pandora Jewelry
09.2020 - 10.2021
General Education
Fullerton College
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Savanna High School