Nicole Sutherland
Espanola,USA
Summary
Dynamic administrative professional with over 5 years of experience in fast-paced, deadline-driven environments. Expertise in preparing essential documents, including contracts, purchase agreements, closing statements, leases, and deeds. Proven track record of implementing new daily procedures that significantly reduced customer complaints. Strong communication and computer skills facilitate effective collaboration and independent work to consistently meet project deadlines.
Overview
17
17
years of professional experience
Work History
Sales Manager
Aromaland, LLC
06.2018 - Current
- Assist customers in ordering process of multiple brands. Answering questions regarding essential oils and health benefits of each. Tracking order. Manage private label accounts.
Associate Broker
Exit Realty Group
06.2017 - Current
- Assist sellers in how to best promote their properties to attract advantageous offers. Advertise properties through a variety of marketing techniques. Evaluate the clients’ desires and economic capabilities to discover the appropriate suggestions. Provide information regarding legal guidelines, rates, specifications and property availability. Mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understanding. Appraise the value of properties by thoroughly researching the market or past purchases. Present properties to potential buyers and address questions or concerns. Generate and manage lists of properties for sale. Attend showings of residential properties in Los Alamos, Northern New Mexico, Pojoaque and Santa Fe.
Licensed Manufactured Home Salesperson
Los Alamos Public Schools
Los Alamos, NM
10.2025 - 03.2026
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Developed and implemented effective sales strategies to meet diverse client needs.
- Developed relationships with clients for increased loyalty and repeat business.
Education Assistant, Special Needs
Los Alamos Public Schools
Los Alamos, NM
08.2018 - 10.2025
- Supported students with special needs in daily learning activities and classroom integration.
- Collaborated with educators to develop individualized education plans (IEPs) for diverse learners.
- Assisted in implementing behavioral intervention strategies to promote positive student engagement.
- Monitored student progress, adapting instructional methods to enhance understanding and retention.
- Facilitated communication between teachers, parents, and support staff to ensure cohesive educational experiences.
- Trained new staff on inclusive practices and tools for supporting students with disabilities.
- Developed and maintained resource materials tailored to meet specific learning objectives of students.
- Advocated for accessibility improvements within the school environment, promoting inclusivity for all students.
Census Enumerator
Census Bureau
Espanola, NM
01.2020 - 04.2020
- Conducted household surveys to collect demographic data and ensure accurate representation.
- Utilized mapping tools to identify assigned enumeration areas for efficient data collection.
- Engaged with community members to address questions and promote participation in the census process.
- Recorded and verified responses using electronic devices to maintain data integrity and accuracy.
Associate Broker
Zia Realty Group
04.2016 - 06.2017
- Assist sellers in how to best promote their properties to attract advantageous offers. Advertise properties through a variety of marketing techniques. Evaluate the clients’ desires and economic capabilities to discover the appropriate suggestions. Provide information regarding legal guidelines, rates, specifications and property availability. Mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understanding. Appraise the value of properties by thoroughly researching the market or past purchases. Present properties to potential buyers and address questions or concerns. Generate and manage lists of properties for sale. Attend showings of residential properties in Los Alamos, Northern New Mexico, Pojoaque and Santa Fe.
Reception, Med Recs
Dr. Lahiri and Mesibov, LLC
10.2015 - 04.2016
- Welcome and receive patients/visitors to the clinic by greeting them and attending to their inquiries, and also attend to them on the phone. Facilitate patient satisfaction and clinic experience by directing them accordingly and booking appointments for them when necessary. Constantly check clinic equipment and accessories to know the availability of stock and informs management of inadequate equipment and confirms delivery of supplies made. Keep records of patient treatment history and make them available to management when needed. Collect patient personal and financial information to create patient file and account, and constantly update the records to meet up with changes that might occur in patients’ life. Keep records of revenue by tracking patient financial condition, receiving charges made on patients, monitoring credit given to patients and evaluating third-party activities. Respect patient privacy by keeping all information and records collected from patients highly confidential and use them only for official purposes when necessary.
Leasing Professional
Sky Management
02.2014 - 09.2015
- Present properties and provided amenities in a positive light to prospective tenants. Act as a landlord for property owners and help them navigate the property market. Advertise available properties using a variety of media and promoting materials. Determine the needs, living standards and economic viability of prospect customers. Confirm rental application data and personal references. Stay knowledgeable of the property market status. Provide information on all aspects of properties. Negotiate leasing terms and conditions and close deals. Ensure proper maintenance and inspect properties periodically.
Front Desk Representative
Homewood Suites
06.2012 - 02.2014
- Register & process guests and their assigned rooms. Accommodate guest requests, and customer relations. Communicating with hotel staff on the status of guest rooms. Up selling guest rooms and promoting hotel services. Handling cash payments and Credit Card transactions. Maintain a clean and neat front desk area.
Front Desk Supervisor
Cities of Gold Hotel and Casino
01.2009 - 04.2002
- Provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Perform or delegate various tasks that are essential to daily operations of a hotel's front desk. Confirm reservations, verifying and collecting payments, issuing room keys, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. Provide hotel clerks with necessary training and support. Assist in bookkeeping duties, such as balancing accounts, conducting nightly financial audits and referring patron comments and complaints to the appropriate hotel manager.
Education
New Mexico Associate Broker Degree -
Kaplan Professional Schools
02-2014
Skills
- Reception
- Administrative operations
- Data entry & Microsoft programs
- Planning/Coordinating/Scheduling
- Excellent customer service
- Proficient in Microsoft Office
- Relationship building
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Client relationship management
- Positive and upbeat
- Strategic planning
- Sales process
- Goal setting
- Account management
- Teacher support
- Group and individual instruction
- Homework assistance
- Literacy development
- Behavioral support
- Peer mentoring
- Autism spectrum support
- Special education
- Student assessment
- Parent-teacher communication
- English language learners
- Inclusive teaching
- Positive reinforcement
- Materials preparation
- Strong negotiation skills
- Property management
- Conflict resolution
- Client service
Affiliations
Member of National Association of Realtors and also Los Alamos Association of Realtors
New Mexico State Licenses
New Mexico Substitute License
New Mexico Modular and Manufactured Home Salesperson License
New Mexico Associate Broker License
Timeline
Licensed Manufactured Home Salesperson
Los Alamos Public Schools
10.2025 - 03.2026
Census Enumerator
Census Bureau
01.2020 - 04.2020
Education Assistant, Special Needs
Los Alamos Public Schools
08.2018 - 10.2025
Sales Manager
Aromaland, LLC
06.2018 - Current
Associate Broker
Exit Realty Group
06.2017 - Current
Associate Broker
Zia Realty Group
04.2016 - 06.2017
Reception, Med Recs
Dr. Lahiri and Mesibov, LLC
10.2015 - 04.2016
Leasing Professional
Sky Management
02.2014 - 09.2015
Front Desk Representative
Homewood Suites
06.2012 - 02.2014
Front Desk Supervisor
Cities of Gold Hotel and Casino
01.2009 - 04.2002
New Mexico Associate Broker Degree -
Kaplan Professional Schools