Melissa P. Martin
Kissimmee,FL
Overview
14
14
years of professional experience
Work History
Store Operations Associates
Wawa
09.2025 - Current
Assistant Store Manager
Burlington
01.2025 - Current
Assistant Store Manager
Big Lots
04.2022 - 12.2024
- Trained new employees on product knowledge, customer service standards, cash-handling procedures, and safety regulations.
- Resolved customer concerns promptly while maintaining professionalism.
- Managed daily store operations, including staff scheduling, task assignments, and inventory oversight.
- Maintained working knowledge of all store roles and regularly supported frontline operations as needed.
- Fostered effective communication among team members to ensure efficient workflow.
- Leveraged product and service expertise to recommend solutions and drive up selling opportunities.
- Administered employee discipline and terminations in alignment with company policies.
- Conducted performance evaluations to track employee progress and support development.
- Reported customer and employee incidents for leadership review.
- Participated in recruiting by interviewing candidates for open positions.
- Coordinated equipment maintenance, repairs, and supply orders.
- Managed orders, expenditures, and sales performance to meet budget and revenue goals.
- Monitored store security systems to identify and report suspicious activity.
- Supported onboarding and ongoing employee training initiatives.
- Oversaw daily financial processes, including transactions and cash flow management.
- Developed and implemented customer service improvements to reduce wait times and enhance satisfaction.
- Prepared reports on key performance metrics, including productivity and customer feedback.
- Handled refunds, returns, and customer service escalations.
- Planned merchandising setups, supervised weekly truck unloads, and managed stock teams to ensure timely freight processing.
- Performed opening and closing procedures, created change orders, supported new hires, assisted with furniture sales, and resolved customer issues.
- Acted as manager-on-duty in the Store Manager’s absence and provided support to other store locations as needed.
Assistant Store Manager
Big Lots
06.2021 - 04.2022
Assistant Store Manager
Big Lots
02.2016 - 06.2021
Team Lead
Tractor Supply
11.2014 - 02.2016
- Forklift certified
Managed product inventory and created orders needed to fulfill customers orders
Delegated tasks to team members according to project requirements and employee strengths.
Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
DTS Lead
Big Lots
09.2011 - 11.2014
- Manage truck crew and stocking crew
- Cashier, helped customers find what they were looking for and provided customer service.
- Truck Unloader, helped the store unload the trucks with all the merchandise.
- Stocker, fully stocked the shelves with the merchandise that was needed.
Skills
■ Customer Service
■ Computer Skills
■ Staff Training and Development
■ Sales Strategies
■ Workload Management
■ Operations Management
■ Employee Scheduling
■ Policy Enforcement
■ Performance reviewing
■ Problem-solving abilities
Professional Summary
Results-oriented Assistant Manager
with a track record of success in
overseeing daily store operations,
managing staff, and ensuring
customer satisfaction. Skilled in
training and developing employees,
implementing sales strategies, and
resolving customer complaints. Adept
at managing workload, enforcing
policies, and conducting performance
reviews. Proficient in customer
service, computer skills, and problem-solving abilities
EDUCATION
December 2013
Associate in Science in Computer Science
Pasco Hernando State College - Brooksville, FL
June 2011
Nature Coast Technical High School - Brooksville, FL, 06/2011
GPA:303
Timeline
Store Operations Associates
Wawa
09.2025 - Current
Assistant Store Manager
Burlington
01.2025 - Current
Assistant Store Manager
Big Lots
04.2022 - 12.2024
Assistant Store Manager
Big Lots
06.2021 - 04.2022
Assistant Store Manager
Big Lots
02.2016 - 06.2021
Team Lead
Tractor Supply
11.2014 - 02.2016
DTS Lead
Big Lots
09.2011 - 11.2014