Melissa Polanco
Richmond
Summary
Highly motivated and committed Spanish Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Spanish Medical Assistant
UT Physicians
02.2020 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Spanish Medical Assistant/Medical Receptionist
Planned Parenthood
02.2017 - 08.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted and coordinate patient care.
- Helped patients complete necessary medical forms and documentation.
Spanish Interpreter
Cyracom Intl
09.2015 - 01.2017
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Attended Cyracom meetings to provide accurate consecutive translations of conversations between members.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Medical Assistant
Fortis College
Houston, TX08.2013
Skills
- Daily Patient Care
- Direct Patient Care
- Medical Charts and Records
- Examination Preparation
- Spanish Interpreting
- Terminology Consistency
- Oral and Written Communications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spanish Medical Assistant
UT Physicians
02.2020 - Current
Spanish Medical Assistant/Medical Receptionist
Planned Parenthood
02.2017 - 08.2019
Spanish Interpreter
Cyracom Intl
09.2015 - 01.2017
Medical Assistant
Fortis College