Melissa Popp
Damascus,OR
Summary
Certified Medical Assistant with over 20 years' experience. Exceptional interpersonal skills with management experience. Looking to advance in the medical field.
Overview
20
20
years of professional experience
Work History
Supervisor
The Oregon Clinic Plastic Surgery
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
CMA
The Oregon Clinic Plastic Surgery
11.2021 - 12.2023
- Streamlined medical office operations for increased efficiency and improved patient satisfaction.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Supported physicians during invasive procedures by preparing relevant equipment and supplies as well as maintaining a sterile environment throughout the process.
- Effectively triaged incoming calls from patients seeking advice or appointment scheduling, ensuring timely access to needed care.
Lead CMA With Limited X-Ray
South Tabor Family Physicians LLP
09.2021 - 11.2021
- Create monthly schedule for medical assistants. Authorize request for time off making sure there is enough coverage for all positions.
- Take calls from medical assistants calling in sick and find replacements for them.
- Review monthly metrics report and assist employees in how they can increase their numbers to an acceptable level of compliance.
- Assist in interviewing prospective certified medical assistants and help with the decision of who should be hired.
- Give written disciplinary/counseling notice to staff members that are breaking company policies. Discuss corrective action to be taken with supervisor and then the employee.
- Write annual reviews/w input from the nursing supervisor and discuss them with each staff member, helping them to set goals as to how they can improve their work.
- Communicate with other departments as needed to coordinate a smooth workflow throughout the clinc.
Backup Lead CMA With Limited X-Ray
South Tabor Family Physicians LLP
05.2019 - 09.2021
- Worked closely with Lead CMA with daily work flow management,
- Take calls from medical assistants calling in sick and find replacements for them.
- File incident reports when errors are made by medical assistants, discussing with the employee what the corrective action needs to be to prevent further errors.
- Provide necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Perform, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Maintain a 25-40 patient day nurse appointment schedule that consist of Pre-op, EKG, INR management, Covid swabs, phlebotomy ,Immunizations, X-Ray,suture removal, autoclave sterilization, Injections, ear irrigations and pulmonary function tests.
- Refill Prescriptions, discuss lab results and followup care for patients recommended by the provider.
Restaurant Owner
Scooter's Restaurant & Sports Bar
01.2017 - 12.2018
- Oversaw the complete operation of the Restaurant.
- Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Made weekly employee schedules, assigned work and regularly checked the quality and productivity of all team members.
CMA with Limited X-Ray
South Tabor Family Physicians LLP
09.2004 - 01.2017
- Maintained a 30 to 40 patient a day Nurse appointment schedule for 7 years prior to my departure from South Tabor Family Physicians.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, surgeries and pulmonary function tests.
- Assisted in Minor Surgery.
Education
High School Diploma -
Apollo College
2004
Skills
- Communication
- Attention to Detail
- Positive Attitude
- Empathy
- Teamwork
- Conflict Resolution
References
Veronica Roberts Director of Operations
The Oregon Clinic Plastic Surgery and Portland Dermatology
1414 NW Northrup st. unit 600 portland Oregon 97209
Jennifer Stager, PA-C
South Tabor Family Physicians LLP
10803 SE Cherry Blossom Dr. Portland, Oregon 97216
503-261-7200
Jeana Crover, M.D.
South Tabor Family Physicians LLP
10803 SE Cherry Blossom Dr. Portland, Oregon 97216
503-261-7200
Timeline
Supervisor
The Oregon Clinic Plastic Surgery
12.2023 - Current
CMA
The Oregon Clinic Plastic Surgery
11.2021 - 12.2023
Lead CMA With Limited X-Ray
South Tabor Family Physicians LLP
09.2021 - 11.2021
Backup Lead CMA With Limited X-Ray
South Tabor Family Physicians LLP
05.2019 - 09.2021
Restaurant Owner
Scooter's Restaurant & Sports Bar
01.2017 - 12.2018
CMA with Limited X-Ray
South Tabor Family Physicians LLP
09.2004 - 01.2017
High School Diploma -
Apollo College
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