Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Pottinger

Atlanta,GA

Summary

Detail-oriented Administrative and Customer Service professional with 15+ years supporting office operations, client relations, claims and enrollment processing, and process improvement. Strong communicator skilled at scheduling, records management, problem resolution, and supporting cross-functional teams.

Overview

11
11
years of professional experience

Work History

Household Manager / Stay-at-Home Parent

Atlanta, GA
03.2024 - Current
  • Managed calendars, appointments, billing, and records for multiple family members.
  • Coordinated communications with schools, healthcare providers, vendors; resolved scheduling and service issues.
  • Tracked expenses, processed payments, and reconciled monthly statements.
  • Implemented digital tools (shared calendars, spreadsheets, task apps) to streamline workflows.

Mail Carrier

United States Postal Service (USPS)
Brookhaven, GA
10.2021 - 03.2024
  • Delivered mail and packages on assigned routes; used scanning devices to confirm deliveries and update tracking.
  • Maintained accurate records of deliveries and pick-ups, enhancing operational efficiency, resolving customer's inquiries.
  • Managed vehicle inventory and followed safety and compliance procedures.

Problem Solver

Amazon, Inc.
Atlanta, GA
09.2020 - 10.2021
  • Investigated and resolved inventory and order exceptions; updated warehouse systems and handheld scanners.
  • Collaborated with supervisors to remove process bottlenecks and meet productivity targets.
  • Trained associates on scanning and problem-resolution procedures.

CACFP Administrative Coordinator / ERSEA Administrative Coordinator

Sheltering Arms
Atlanta, GA
06.2016 - 02.2021
  • Processed monthly CACFP claims supporting a $2M+ contract; prepared grant reimbursement documentation.
  • Implemented an electronic data system across 15 centers; produced executive summary reports.
  • Managed a 4,000+ child waiting list and coordinated enrollment for 1,500+ students; maintained compliance and accurate records.

Administrative Support

American College of Rheumatology
Atlanta, GA
12.2015 - 05.2016
  • Maintained confidential HR and accounting records; led digitization and filing improvements.

Administrative Support

Scholastic
New York, NY
03.2015 - 10.2015
  • Coordinated executive schedules, travel (Concur), and distribution logistics for educational materials.

Education

High School Diploma -

Jane Addams V.H.S.
New York

Skills

  • Administrative Support
  • Customer Service
  • Calendar Management
  • Records & Data Entry
  • Claims & Enrollment Processing
  • Reporting & Documentation
  • Billing & Expense Tracking
  • Process Improvement
  • Inventory & Mail Handling
  • Scheduling & Logistics
  • Microsoft Office (Excel, Word, Outlook)

Timeline

Household Manager / Stay-at-Home Parent

03.2024 - Current

Mail Carrier

United States Postal Service (USPS)
10.2021 - 03.2024

Problem Solver

Amazon, Inc.
09.2020 - 10.2021

CACFP Administrative Coordinator / ERSEA Administrative Coordinator

Sheltering Arms
06.2016 - 02.2021

Administrative Support

American College of Rheumatology
12.2015 - 05.2016

Administrative Support

Scholastic
03.2015 - 10.2015

High School Diploma -

Jane Addams V.H.S.