Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
Additional Information
Timeline
Generic

Melissa Prince

Kingwood

Summary

I have extensive experience in accounts receivable and B2B collections.

Extensive experience in the litigation process of commercial accounts.

Expensive experience dealing with mechanics liens.

Extensive experience reading contracts and other legal documents.

I am very professional on the phone with clients and debtors.

Extensive negotiating skills based on years of experience.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Collection Associate

Baker Bloomberg & Associates
10.2024 - Current
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Worked with clients and their customers to ensure payments.
  • Extensive experience in reviewing contracts and other legal documents.
  • Working with attorneys for dispute resolution and payment.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to insure timeliness of payments.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Extensive dispute resolution.
  • Extensive skip tracing.
  • Experience in working with contractors and insurance companies to ensure the payment of claims.
  • Extensive experience working with Public adjusters and insurance claim specialist to ensure funding of claims.
  • Extensive knowledge in preparing release documents and other payment letters.

Collections Supervisor

FMA ALLIANCE LTD
04.2019 - 10.2024
  • Senior collections specialist
  • Extensive skip tracing.
  • Fdcpa compliant.
  • Responsible for continual training, mentor to the new hires, handling escalated calls, file reviews and monitoring for quality assurance.
  • Responsible for a file size of 450 accounts. I handled the full collection process from skip tracing, negotiations for payments, settlements.
  • Dispute resolution as well as sending out demand letters and making the final decision on the next steps needed to conclude the file.
  • Working under pressure and multitasking throughout the day.
  • Precise documentation of file notes for our clients.
  • Reviewing contracts and credit reports.
  • Maintaining 200 daily call counts.

Litigation Coordinator / Commercial Collections

BBA, LLC
06.2013 - 07.2018
  • I was responsible for running the legal department. Working commercial and Retail accounts prior to litigation in the construction industry. Working with clients to make the decision to enter into litigation, preparing affidavits and overseeing the cases from the beginning stages of litigation through the execution of judgment, if needed. I have extensive knowledge of dealing with mechanic's liens and bonds as well as negotiating all aspects of payments. I mainly dealt with the construction and oil and gas industry.

Collections Specialist / Collections Supervisor

United Recovery Systems, LP
04.2007 - 04.2011
  • I was responsible for a group of 17 collectors as well as maintaining a high profile client (American Express) with a monthly budget which I always exceeded. I was responsible for monthly compliance reviews, continual training and mentoring new hires.

Collector/Mentor/Supervisor for American Express

URS Inc
12.1997 - 04.2006
  • Collections supervisor for American Express small business services. Supervisor to a group of 18 collectors. Maintained a collections file was always within the top 3 producers of the department while I also trained and mentored the new hires. I was responsible for file reviews, phone monitoring for quality assurance and well as handling escalated calls. I handled the full Collection process from skip tracing to negotiation of payments and dispute resolution. Had weekly Management training and enjoyed multitasking furring the day.

Education

High school or equivalent - undefined

Kingwood High School

Skills

  • Microsoft Office, Excel, Word Type over 50 WPM (10 years)
  • Excel
  • Help Desk
  • Customer Service
  • Microsoft Office
  • Training
  • MS Office
  • Mentoring
  • Negotiation
  • Team Management
  • Troubleshooting
  • Microsoft Windows
  • Technical Support
  • Computer Networking
  • Accounts Receivable
  • Active Directory

Websites

Certification

  • Management/Supervisor /Mentor
  • Certified training on Management Skills for a Manager/Supervisor Position. Also trained to Mentor New Hires for our American Express Collection Staff.
  • Driver's license

Assessments

  • Attention to Detail — Proficient
  • November 2019
  • Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Full results: https://share.indeedassessments.com/share_to_profile/9933169b56561899b6dbed08f645eb1aeed53dc074545cb7
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I was responsible for Supervising a group of 17 Collectors as well as maintaining a file dealing with large balance accounts. I did a lot of problem solving, finding money resources & negotiating payments or settlements & Balance in full. I worked with the new hires and trained / mentored them on the collections process from the ground up. Did side by side reviews for compliance and was responsible for doing the daily managers review and making a determination on closing the accounts or sending them out to different collectors. I also did monthly file reviews and gave direction on the next step on what I felt would conclude the account. I also have extensive Commercial Collection Experience. Experience in mechanic liens & bonds. I am good under pressure and goal oriented and a team player.

Timeline

Senior Collection Associate

Baker Bloomberg & Associates
10.2024 - Current

Collections Supervisor

FMA ALLIANCE LTD
04.2019 - 10.2024

Litigation Coordinator / Commercial Collections

BBA, LLC
06.2013 - 07.2018

Collections Specialist / Collections Supervisor

United Recovery Systems, LP
04.2007 - 04.2011

Collector/Mentor/Supervisor for American Express

URS Inc
12.1997 - 04.2006

High school or equivalent - undefined

Kingwood High School

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Melissa Prince