Melissa Purvis
Pensacola
Summary
Results-driven Operations Manager with expertise in team training, regulatory compliance, and enhancing customer service. Proven ability to streamline processes and maximize team performance in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Operations
Oasis Outsourcing
Pensacola
03.2000 - 12.2024
- Managed daily operations to ensure efficiency and quality standards.
- Orchestrated staff training initiatives aimed at improving team performance and skills.
- Engineered scheduling plans to improve labor resource utilization across departments.
- Enhanced dialogue between teams to ensure prompt resolution of operational issues.
- Resolved customer complaints in a professional and courteous manner.
- Constructed weekly schedules to improve efficiency and maintain adequate staffing for all shifts.
- Managed teams responsible for maintaining equipment used in daily operations.
- Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
- Ensured compliance with all health, safety, and environmental regulations.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Served as an advocate for employee rights, resolving conflicts between staff members when necessary.
- Monitored compliance with company policies and industry regulations effectively.
Human Resources
Oasis Outsourcing
Pensacola
10.2011 - 10.2020
- Assisted in developing policies and procedures for the Human Resources Department.
- Worked with human resources teams to align staffing decisions with regulatory standards.
- Created job descriptions for all positions within the human resources department.
- Collaborated with Human Resources staff to resolve any issues related to employee paychecks.
- Researched best practices in human resources management and labor laws.
- Collaborated with Human Resources department on hiring processes that promote a diverse workplace environment.
- Developed and enforced company policy and procedures relating to human resources activity.
- Facilitated communication between different departments regarding human resources matters.
- Coordinated training sessions on various aspects of Human Resources compliance.
- Collaborated with internal departments such as Human Resources or Risk Management regarding legal matters.
- Collaborated with Human Resources team members on various projects related to employee benefit programs.
- Participated in professional organizations related to human resources management or staffing services.
- Performed data entry tasks into the company's Human Resources Information System.
- Monitored compliance with employment laws and regulations related to human resources activities.
Bartender/Server
Oasis Outsourcing
Pensacola
03.2000 - 10.2011
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area during service hours.
- Provided exceptional customer service, ensuring guest satisfaction throughout visits.
- Trained new bartenders on proper techniques and company policies.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Collected and organized daily till totals and tips.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Escambia High School
Pensacola, FL06-1990
Some College (No Degree) - Fashion Merchandising
Pensacola State College
Pensacola, FLSkills
- Mixology
- Cash handling
- POS systems
- Staff training
- Operations management
- Regulatory compliance
- Multitasking
- New hire training
- Staff management
- Marketing and sales experience
- Outstanding customer service
- Team training and development
Certification
Safe Serv Manager Certification
Timeline
Human Resources
Oasis Outsourcing
10.2011 - 10.2020
Assistant General Manager of Operations
Oasis Outsourcing
03.2000 - 12.2024
Bartender/Server
Oasis Outsourcing
03.2000 - 10.2011
High School Diploma -
Escambia High School
Some College (No Degree) - Fashion Merchandising
Pensacola State College