Melissa Radowiecki
Antioch,TN
Overview
11
11
years of professional experience
Work History
Audio Services Production Project Manager
Music Reports
02.2020 - Current
- Responsible for the management of a portfolio exceeding 10 clients, including industry leaders such as Spotify, Soulcycle, Amazon and Pandora. Led client meetings to address their needs and foster strong relationships
- Conducted comprehensive training sessions for new employees, leading to a smooth onboarding process
- Proficient in SQL query language, utilizing it to extract and analyze data
- Established thorough procedural documentation for each process associated with assigned clients, guaranteeing consistency in operational protocols
- Collaborated with Technical and Production Managers to oversee and efficiently project manage action items for all clients
- Meticulously maintained client-facing Monday.com action item trackers and internal action items ticketing using Jira project management software
- Engaged in collaborative discussions with internal staff to optimize the functionality and minimize downtime of newly implemented systems and procedures
- Effectively project-managed license offer campaigns through MailChimp, fostering coordination among multiple internal teams for seamless execution and optimizing communication strategies for targeted audiences
- Coordinated closely with Royalty Services to manage accounting processes for thousands of publishers
- Facilitated seamless file transfers to designated delivery sites, including FTPs and S3 buckets, to fulfill client and external partner requirements
- Produced and delivered usage reporting to all labels and Performance Rights Organizations (PROs)
Patient Care Coordinator
Social Hearing West Valley
01.2015 - 02.2020
- Served as the primary point of contact for new and established patients, doctors, and hospital staff by meticulously reviewing medical charts and maintaining communication
- Partnered with referring physician offices to coordinate appointments, streamlining the scheduling process
- Managed and organized electronic patient charts in compliance with healthcare standards
- Entered new orders and stock into the system, maintaining an efficient and organized inventory
- Verified insurance benefits, ensuring seamless financial processes and patient satisfaction
- Rapidly acquired proficiency in two new EMR systems and programming software for various audiology/vestibular manufacturers
- Scheduled all patient appointments, optimizing clinic efficiency and patient experience
- Coordinated referrals through insurance channels and liaised with other medical specialists, meticulously documenting details in patient charts
Scheduler
Haemo-Stat Inc. (subsidiary Of Fresenius Medical)
08.2013 - 01.2015
- Enhanced organizational efficiency by managing crew schedules within contractual constraints
- Implemented triage processes to streamline patient flow
- Proficient in dialysis administration programs through dedicated learning initiatives
- Communicated effectively with multiple client hospitals, referring nephrologists, and Haemo-Stat staff nurses to coordinate and schedule acute dialysis treatments for patients
- Executed on-site clerical, secretarial, billing, and data entry duties with precision and attention to detail
Education
Bachelor of Science - Journalism
Southern Connecticut State University
New Haven, CTHigh School Diploma -
Platt Regional High School
Milford, CTSkills
- Proficient in Project Management & Support with a focus on successful execution
- Demonstrated expertise in utilizing file transfer applications, including FileZilla
- Adept in navigating EMR systems such as EClinical Works, Epic, and Sycle
- Possess a working knowledge of Photoshop and proficiency in HTML coding
- Competent in PGAdmin/SQL for efficient database management
- Experienced in CRM and help desk software utilization, including Mondaycom and Jira
Timeline
Audio Services Production Project Manager
Music Reports
02.2020 - Current
Patient Care Coordinator
Social Hearing West Valley
01.2015 - 02.2020
Scheduler
Haemo-Stat Inc. (subsidiary Of Fresenius Medical)
08.2013 - 01.2015
Bachelor of Science - Journalism
Southern Connecticut State University
High School Diploma -
Platt Regional High School
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