Melissa Ramirez
East Chicago,IN
Summary
Proven Insurance Coordinator and Childcare Teacher with a track record of enhancing customer service and insurance process efficiency at Smiles On Randolph. Skilled in insurance verification and fostering positive relationships, significantly improving client satisfaction and policy understanding. Expert in data entry and creating nurturing environments, demonstrating a unique blend of hard and soft skills to drive results.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator
Smiles On Randolph
01.2021 - 05.2024
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Childcare Teacher
Lisa's Safe Haven LLC
01.2012 - 12.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Organized small groups of children while transitioning to and from outdoor play.
Education
Associate of Applied Science - Early Childhood Education
Ivy Tech Community College
East Chicago, IN2018
Skills
- Insurance processes
- Insurance Verification
- Customer service and assistance
- Insurance Coverage Verification
- Data Entry
Party decorating, balloon arches etc.
I have planned and decorating all types of parties. I created balloon arches, center pieces and more
Timeline
Insurance Coordinator
Smiles On Randolph
01.2021 - 05.2024
Childcare Teacher
Lisa's Safe Haven LLC
01.2012 - 12.2021
Associate of Applied Science - Early Childhood Education
Ivy Tech Community College