Melissa Ramirez
Saginaw
Summary
Professional in service cashier role with background in retail and customer service. Experience includes overseeing cash transactions, managing cash registers, and leading team of cashiers. Strengths lie in multitasking, problem-solving, leadership, and efficiency. In previous roles, improved customer satisfaction through quick and accurate transaction processing.
Overview
7
7
years of professional experience
Work History
Head Service Cashier
Sewell Cadillac of Grapevine
Grapevine
04.2022 - Current
- Supervised cashier team to enhance service operations and maintain transaction accuracy.
- Managed daily cash transactions and maintained accurate cash drawers.
- Processed customer payments using point-of-sale systems efficiently.
- Resolved discrepancies between tender amounts and invoice totals, ensuring financial accuracy.
- Resolved customer inquiries related to payments and services promptly.
- Provided excellent customer service to all guests.
- Performed daily cash balancing.
- Trained new cashiers and customer service team members to streamline the onboarding process.
- Answered customer questions and provided store information.
Customer Specialist - AD
CarMax Auto Superstores, Inc.
Fort Worth
07.2021 - 03.2022
- Utilized in-depth knowledge of company products to offer tailored suggestions and recommendations, improving customer experience.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Managed telephone inquiries and complaints, ensuring adherence to standard procedures and enhancing customer satisfaction.
- Coordinated title paperwork organization for vehicle registration.
- Processed transactions for finance companies.
- Mentored new employees during and after training, fostering their integration and development within the team.
- Remained open to feedback from supervisor and peers to build and improve skill set.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Service Operator
CarMax Auto Superstores Inc.
Fort Worth
10.2020 - 07.2021
- Addressed concerns of upset customers over phone with positive demeanor, enhancing customer satisfaction.
- Answered phone calls and scheduled customer service appointments, ensuring efficient use of booking system.
- Processed customer payments for services rendered at front desk, contributing to accurate financial transactions.
- Digitally scanned and organized invoices for sublet transactions to facilitate timely payment processing.
Business Office Associate
CarMax Auto Superstores Inc.
Fort Worth
03.2019 - 10.2020
- Processed sales and trade-in paperwork for vehicle transactions, ensuring accuracy and compliance with regulations.
- Processed down payments and payments from financial institutions.
- Counted cash drawers daily to verify accuracy of financial transactions.
- Organized paperwork for registration and titling.
- Answered phone calls promptly, directing inquiries to appropriate departments to enhance customer service efficiency.
- Greeted customers warmly, fostering a positive experience throughout their transaction process.
Skills
- Point-of-sale systems
- Cash handling
- Transaction accuracy
- Cash drawer management
- Customer relationship management
- Customer service excellence
Languages
Spanish
Limited
Timeline
Head Service Cashier
Sewell Cadillac of Grapevine
04.2022 - Current
Customer Specialist - AD
CarMax Auto Superstores, Inc.
07.2021 - 03.2022
Service Operator
CarMax Auto Superstores Inc.
10.2020 - 07.2021
Business Office Associate
CarMax Auto Superstores Inc.
03.2019 - 10.2020