Melissa Ramsey
Shawnee,OK
Summary
Dynamic customer service professional with a proven track record, excelling in complex problem-solving and guest relations. Adept at utilizing data analysis to enhance service delivery, I consistently resolve inquiries and complaints, ensuring customer satisfaction and loyalty. Committed to health and safety compliance, I thrive in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ACC Premiere
Shawnee, OK
01.2024 - 06.2025
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Offered products and services to meet customers' needs and goals.
Patient Care Taker
Self Employed
Shawnee, OK
01.2016 - 10.2021
- Monitored client health by observing physical and mental conditions and reporting changes.
- Implemented care plans designed by healthcare professionals tailored to individual client needs.
- Aided clients with mobility issues, including transfer from bed to wheelchair and vice versa.
- Maintained detailed records of client care, condition, progress, and concerns.
- Primary care taker for sick parents in their last days.
Housekeeping
Go ye Villiage
02.2015 - 09.2016
- Thoroughly cleaning homes of private residents.
Customer Service Representative
C3
Tahlequah, OK
01.2012 - 01.2015
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Offered products and services to meet customers' needs and goals.
Information Booth Attendant
Northeastern State University
08.2009 - 05.2013
- Inform students and guests of University building locations, campus guidelines as well as proper parking areas.
- Reserving and directing parking for campus events.
- Clerical, and data entry.
Ski Lift Operator, Golf course
Angel Fire Resort
Angel Fire, NM
01.2001 - 09.2006
- Pulled levers to stop, adjust speeds and start lifts.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Maintained lift entrance, corral and pit areas by removing excess snow and performing pre-operation inspections.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Operated ticket scanners to verify proper customer tickets and passes.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Maintained lift mazes, ramps and signs.
- Helped guests get on and off lift.
- Slowed lift down or stopped it in case of high-risk or young riders.
- Alerted mountain staff of any serious problems on lift.
Education
Certificate - GIS
Northeastern State University
Tahlequah, OK05.2023
Some College (No Degree) - Geography and Sustainability
Northeastern State University
TahlequahSkills
- ArcGIS
- GIS
- Window Cleaning
- Complex Problem-Solving
- Health and Safety Compliance
- Cash handling
- Data Analysis
- Data Collection
- Guest Relations
- Customer Services
Certification
Certificate, GIS, Northeastern State University
Notable Skills
- ArcGIS
- GIS
- Window Cleaning
- Complex Problem-Solving
- Health and Safety Compliance
- Cash handling
- Data Analysis
- Data Collection
- Guest Relations
- Customer Services
Timeline
Customer Service Representative
ACC Premiere
01.2024 - 06.2025
Patient Care Taker
Self Employed
01.2016 - 10.2021
Housekeeping
Go ye Villiage
02.2015 - 09.2016
Customer Service Representative
C3
01.2012 - 01.2015
Information Booth Attendant
Northeastern State University
08.2009 - 05.2013
Ski Lift Operator, Golf course
Angel Fire Resort
01.2001 - 09.2006
Certificate - GIS
Northeastern State University
Some College (No Degree) - Geography and Sustainability
Northeastern State University