Melissa Rand
Bradenton,FL
Overview
12
12
years of professional experience
Work History
Project Manager
Premier Improvements, LLC
07.2023 - Current
- Effectively oversaw and coordinated all aspects of each home improvement and solar project for 4.5 million/annual revenue company
- Managed all projects from initial point of sale to final inspection, ensuring adherence to timelines, budgets, and quality standards
- Successfully organized and managed comprehensive home improvement and solar initiatives, ensuring seamless progression from sales initiation to project completion and inspection
- Expertly prepared and submitted detailed plan sets for electrical and structural design stamping, ensuring compliance with industry standards and regulations
- Liaised effectively with utility companies to facilitate and complete interconnection applications, ensuring prompt and efficient project execution
- Organized and optimized scheduling for all project phases, ensuring efficient use of resources and timely completion of work
- Supervised and managed subcontractors, including roofers, contractors, arborists, electricians, and installers, to maintain high-quality workmanship and adherence to project specifications
- Coordinated the preparation and submission of necessary permits, ensuring all regulatory requirements are met ahead of project timelines
- Arranged for necessary inspections and manage post-installation paperwork, ensuring compliance and customer satisfaction
- Utilized CRM to efficiently manage client interactions, project updates, and contractor communications.
- Acted as the primary point of contact between clients and contractors, fostering positive relationships and ensuring clear communication throughout project lifecycle
- Enhanced client satisfaction scores through improved communication and project transparency
- Additional Skills
- Exceptional organizational and multitasking abilities
- Strong knowledge of home improvement, roofing, and solar installation processes
- Proficient in CRM software and project management tools
- Excellent communication and interpersonal skills
Business Development/Community Engagement
Aqua Plumbing & Air
05.2021 - 06.2023
- Developed strategic partnerships and alliances with key stakeholders, board members, property managers, vendors, and industry associations, to drive business growth and expand market reach
- Generated new leads and prospects through networking and attending industry events
- Built relationships with clients allowing them to feel comfortable reaching out to me with confidence that their inquiry will arrive in the right hands
- Developed and maintained strong relationships with existing clients, ensuring high levels of customer satisfaction and repeat business
- Created a group of vendors to establish 2 brand new networking events all around Sarasota and Manatee counties
- Prepared and delivered persuasive presentations and proposals to potential clients, effectively communicating the value proposition and benefits of the company's products or services.
- Reported key performance metrics and business development activities to management, providing insights and recommendations for continuous improvement
- Responsible for choosing, designing and ordering the latest promotional items to giveaway at each of my events
- Attended high school and trade school hiring events to promote the trade
- Community Engagement
- Assisted in establishing a 501(c)3, the Aqua Cares Foundation, assisting local non-profits in flourishing in the community
- Host of the Aqua Cares Home Safety TV Show on SNN each week, interviewing local non-profits for exposure as well as interviewing Aqua technicians to deliver home safety tips to viewers
- Created Home Safety Powerpoint presentations for both homeowners as well as elementary schools
- Assisted in the execution of their inaugural Aqua Cares Fundraising Gala
- Attended chamber events promoting both the business as well as the foundation
Box Office/Group Sales Manager
The Players Centre for Performing Arts
01.2020 - 05.2021
- Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports
- Work with promotions department, production department, talent buyer, labels, artist management and / or touring office to set-up events, place holds, process orders and release tickets in a timely fashion
- Oversee box office operations during performances (including preparation of box reports, staff and patron issues
- Build and maintain positive relationships with clients for present and future sales
- Make out-of-the-box, creative events to build audience numbers during slower seasons
- Coordinate and manage donor and sponsor thank you events and parties
- Assisted in executing the first Players Virtual Gala; learning new software and assisting patrons with RSVPs and silent auction participation
Assistant Property Manager
Associa Gulf Coast/RCM Realty Group
04.2019 - 01.2020
- Process all tenant and buyer applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to Board for approval. Follow up with applicants regarding status
- Accurately complete estoppels in a timely manner
- Follow up on all closings to collect appropriate paperwork to complete file
- Process and follow up on architectural applications
- Assists Property Manager with preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.)
- Quickly complete maintenance requests informing appropriate vendor
- Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Act as liaison between Board and owners of a downtown high-rise
- Assist Board in creating agendas, posting minutes
Theatre Rental Coordinator/Member Life Assistant
The Glenridge on Palmer Ranch
03.2016 - 04.2018
- Assisted renters through entire process of renting GPAC (Glenridge Performing Arts Center)
- Created contracts for all rental scenarios, reserving appropriate rooms and securing any additional addendum items ie: cash bar, café, parking
- Was present entire duration of rental for immediate needs, technical issues and to be sure that Glenridge Members were safe
- Prepared GPAC marketing for both rentals as well as Glenridge lectures and presentations
- Constant maintenance and upkeep of marketing tools reaching both internally as well as into the community for all upcoming events and activities including Magic Info, Touchdown, Resident Apps and Constant Contact
- Use of Adobe InDesign to create marketing and GPAC programs of performances
- Fully responsible for box office duties from placing performances on sale to maintaining ticket database and reconciliation of performances
- Worked closely with performers to ensure hotels, transportation, dietary needs, theatre needs and timely payment
- Planned elaborate campus-wide events for independent members
- Coordinated themes/colors/ menus for private member parties
- Oversaw Member Life Office, assisting members with use of all office equipment
- Sat on the Off-Campus Events Committee, researching activities in the community for members to attend
Lead Volunteer Specialist
American Red Cross, Southwest Florida Chapter
03.2014 - 10.2016
- Solely responsible for volunteer recruitment and retention for entire Chapter, consisting of 5 counties
- Recruit, interview, place, train and conduct follow-up with volunteers to support program and administrative operations
- Conduct New Volunteer Orientation and help match skill sets to opportunities
- Plan monthly volunteer meetings, scheduling engaging topics and implementing incentives for attendance
- Manages Volunteer Connection for assigned territory and volunteers, ensuring database is up to date and accurate
- Participates in community/civic activities and events to promote volunteer opportunities
- Develops and cultivates professional relationships with key internal & external partners/organizations
- Has strived to meet and exceed established performance targets such as intake cycle time as well as other metrics
- Since May, have raised the average new volunteer log in rate from 2 per week to an average of 7 per week in the month of August
- Supports the establishment and operations of Volunteer Intake Centers during disasters to intake and assign event-based volunteers
Timeline
Project Manager
Premier Improvements, LLC
07.2023 - Current
Business Development/Community Engagement
Aqua Plumbing & Air
05.2021 - 06.2023
Box Office/Group Sales Manager
The Players Centre for Performing Arts
01.2020 - 05.2021
Assistant Property Manager
Associa Gulf Coast/RCM Realty Group
04.2019 - 01.2020
Theatre Rental Coordinator/Member Life Assistant
The Glenridge on Palmer Ranch
03.2016 - 04.2018
Lead Volunteer Specialist
American Red Cross, Southwest Florida Chapter
03.2014 - 10.2016