Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Melissa Rasmussen

East Stroudsburg,PA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

District Director of Clinical ServicesDirector of Clinical ServicesProgram ManagerDirector of Clinical OperationsDirector of Clinical Services

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: East Stroudsburg, PA, US
Open to relocation: No

Salary Range

$120000/yr - $200000/yr

Important To Me

Career advancementCompany CultureHealthcare benefits401k matchTeam Building / Company Retreats

Summary

Committed and responsible mastered prepared nurse with 16 plus years of nursing experience, 7 years as a nurse manager/ leader. Specializing in the implementation of RN- specific duties as well as oversight and streamlining of administrative functions. Highly motivated by quality and patient satisfaction for both inpatient and outpatient facilities.

Results-driven professional with strong focus on leadership and strategic planning. Proven ability to drive operational efficiency, foster team collaboration, and adapt to changing needs. Skilled in stakeholder management, conflict resolution, and resource allocation. Known for delivering consistent results and reliability in high-pressure environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

District Director of Clinical Services

Brookdale Senior Living
07.2022 - Current
  • Oversee the clinical operations of 11 senior living communities in PA/DE
  • Managed multi-site operations, ensuring compliance with regulatory standards and best practices.
  • Directed operational efficiency initiatives to enhance resident care and satisfaction.
  • Led cross-functional teams to implement strategic programs improving resource allocation.
  • Mentored leadership staff, fostering professional development and enhancing team performance.
  • Evaluated performance metrics to identify trends and drive continuous improvement efforts.
  • Spearheaded quality assurance programs to ensure high standards of service delivery across communities.
  • Developed training materials and workshops for staff to promote best practices in senior living operations.
  • Promoted a culture of excellence by setting high expectations and providing necessary supports to meet those goals.
  • Championed professional development opportunities, elevating staff expertise and overall instructional quality.
  • Developed strong relationships with community leaders, promoting engagement and support for district programs.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Director of Clinical Services

Lehigh Valley Health Network
Pocono-East Stroudsburg, PA
08.2021 - Current
  • Supervised 20 + members of clinical staff involved in a variety of clinical operations such as orthopedic service line processes, case management, rehabilitation management, patient experience, and patient centered care.
  • Devised, evaluated and implemented protocols and standards of care on assigned units.
  • Worked collaboratively with administration, doctors and other specialists.
  • Help develop and revise and educate patients and staff on the joint replacement pathway and protocols.
  • Key achievements:
  • Increased net promoter score by 25% in 3 months.
  • Increased staff recruitment, by adding recruiting and hiring additional nursing assistants, and registered nurses.
  • Maintained discharge to home status post joint replacement at 100%.

Program Manager

BAYADA Home Health Care
Allentown, PA
01.2022 - 07.2024
  • Serve as a liaison between BAYADA home health services and senior living communities in the in Lehigh Valley, Berks County and Schuylkill County.
  • Provide strategic nursing visits for seniors in independent and personal care communities.
  • Including home health documentation, case management, wound care, and overall assessment, monitoring, and education. OASIS documentation trained per Medicare guidelines.
  • Present wellness presentations to help improve seniors’ health, wellness and safety.
  • Staff education provided to community, including fall assessment and safety, indwelling urinary catheter care, colostomy/ ostomy care and pressure ulcer prevention.
  • Meet and engage with key influencers in the communities to help establish and solidify relationships.
  • Assure quality care and client and administrative satisfaction.
  • Communicate and serve as liaison between clients, families, community administration, hospitals, and doctors’ offices.
  • Provide quality metric reports to communities.
  • Focus on key performance indicators to improve readmissions rates, outcomes and safety in the senior living community.
  • Key achievements:
  • Increased overall Average daily census from year over year growth by 67%
  • Achieve the highest census in the office’s history.
  • Established cadence of wellness programming for communities.
  • Provide staff education to decrease acute hospitalization rates in communities.
  • Establish provider of choice relationship for both Part A and B services of Medicare.
  • Program Manager of the Quarter - country wide for December 2022.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Identified program obstacles and communicated possible impacts to team.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.

Director of Clinical Operations

OAA Orthopaedic Specialists
Allentown, PA
05.2017 - 08.2021
  • Supervised and managed the daily operations for a large private practice orthopedic with 4 locations and 27 physicians.
  • Responsible for the education, competency and training of 122 employees, 12 physicians’ assistants and 11 managers.
  • Oversee daily operations, processes and protocols for multiple areas, such as front desk, call center, radiology, medical records, nurse triage, medical records, medical assistants, and occupational medicine.
  • Worked in collaboration with the CEO and Board members to make clinical and financial decisions in the best interest if the company.
  • Assisted with the acquisitions of physicians and employees from outside the organization.
  • Implemented a digital check in and clinical intake program to help improve documentation, patient demographics, and billing processes.
  • Responsible for the MIPS Medicare program development and compliance.
  • Key achievements:
  • Developed and implemented a Durable medical equipment service line.
  • Served as the Pandemic safety officer and developed key processes, policies and workflow changes to assure a safe working environment during the pandemic.
  • Implemented standardized training programs to optimize patient safety and employee competency.
  • Committee chair for the compliance program. Including educating staff with annual compliances.
  • Directed multidisciplinary teams to optimize workflow and resource allocation across departments.
  • Developed systems and procedures for effective project management and clinical operations.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support among team members.
  • Evaluated vendor contracts and service agreements, ensuring cost-effective procurement of essential supplies and equipment for clinical operations.

Director of Clinical Services

Lehigh Valley Health Network
Tilghman-Allentown, PA
02.2013 - 05.2017
  • Assisted with the opening and expansion of Tilghman Express care, including hiring and education of all staff, ordering and budgeting of all supplies.
  • Managed the finances and budgeting of assigned departments, annually preparing operating budget, analyzing and reporting of annual budget.
  • Key Achievements:
  • Highest HCAPHS in the Network for patient satisfaction and patient safety.
  • Expanded Tilghman ExpressCARE from 3 exam rooms to 6 exam rooms due to exceeding budgeted patient volume.
  • Assisting in the development and opening the Lehigh valley Hospital Tilghman campus.
  • Highest patient volume for the EXpressCARE locations in the network.
  • Average length of visits for Express CARE patients < 60 minutes.
  • Assisted with the implementation of EPIC for both inpatient and outpatient areas.

Education

Masters - Nurse Leadership and Administration

Drexel University
Philadelphia, PA
01-2021

Bachelor of Science and Nursing - Science and Nursing

East Stroudsburg University
East Stroudsburg, PA
01-2004

Skills

  • Patient care
  • Understanding of orthopedic insurance requirements
  • Effective communication skills
  • Intake Experience
  • Total joint commission accreditation for Joint surgery
  • Healthcare team leadership
  • Awareness of operational protocols
  • Critical thinking in clinical settings
  • Patient education
  • Boost team engagement
  • Staff development
  • Effective team collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Detail-oriented
  • Relationship building
  • Goal setting and achievement
  • Self motivation
  • Professionalism
  • Strategic planning
  • Document organization

Certification

  • Multi-state Rn license
  • CPR Certification

Timeline

District Director of Clinical Services

Brookdale Senior Living
07.2022 - Current

Program Manager

BAYADA Home Health Care
01.2022 - 07.2024

Director of Clinical Services

Lehigh Valley Health Network
08.2021 - Current

Director of Clinical Operations

OAA Orthopaedic Specialists
05.2017 - 08.2021

Director of Clinical Services

Lehigh Valley Health Network
02.2013 - 05.2017

Bachelor of Science and Nursing - Science and Nursing

East Stroudsburg University

Masters - Nurse Leadership and Administration

Drexel University

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