Melissa RAYGOZA
Houston,TX
Summary
Dynamic food service professional with extensive experience at New Rest Catering, excelling in food safety and inventory management. Proven track record in staff training and quality control, enhancing operational efficiency and compliance. Adept at fostering teamwork and driving performance improvements in fast-paced environments. Committed to delivering exceptional service and maintaining high standards.
Overview
26
26
years of professional experience
Work History
Cold Food supervisor
New Rest Catering
Houston, TX
06.2022 - Current
- Supervised food preparation and service to ensure quality standards.
- Trained staff on food safety and sanitation practices.
- Managed inventory levels and ordered supplies as needed.
- Coordinated daily schedules for kitchen staff to optimize workflow.
- Conducted regular inspections to maintain cleanliness in food areas.
- Facilitated team meetings to discuss operational improvements and challenges.
- Monitored food presentation and portion control for consistency in service.
- Conducted regular meetings with kitchen staff to discuss performance issues or new procedures.
- Maintained accurate inventory of all food items, supplies and equipment.
- Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
- Monitored daily production schedules to ensure timely completion of orders.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reviewed daily task list with employees and assigned tasks for completion.
- Coordinated maintenance and repair of food service equipment.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
Team Lead
United Airlines
Houston, TX
07.2017 - 06.2022
- Led team in daily operations and ensured compliance with safety standards.
- Trained new team members on operational procedures and customer service protocols.
- Implemented training sessions to elevate team skills in safety and efficiency.
- Facilitated communication between departments to streamline operational workflows.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided support to junior staff during peak periods of workloads.
Cold Food Associate
Chelsea Catering
HOUSTON, Texas
06.2011 - 06.2017
- Prepared food items according to established recipes and safety standards.
- Maintained cleanliness and organization of kitchen and storage areas.
- Assisted in inventory management and stock rotation for ingredients.
- Collaborated with team members to ensure timely meal service delivery.
- Monitored food quality and freshness throughout service periods.
- Trained new staff on food handling procedures and safety protocols.
- Ensured compliance with health department regulations at all times.
- Stocked shelves with products according to company guidelines.
- Delivered food safely and on time.
- Ensured proper labeling of all food items including expiration dates.
- Inspected food products for quality and freshness, ensuring compliance with company standards.
- Stocked shelves with various food items in an organized manner.
- Cleansed utensils after each use in accordance with sanitation guidelines.
- Performed variety of duties related to food service.
Cold Food ASSOCIATE
Continental Airlines
HOUSTON, Texas
07.2006 - 06.2011
- Prepared food items according to safety and sanitation standards.
- Maintained cleanliness of work areas and equipment.
- Stocked shelves and organized inventory efficiently.
- Operated kitchen equipment safely and effectively.
- Collaborated with team members to fulfill orders promptly.
- Ensured compliance with health regulations in all tasks performed.
- Ensured compliance with health department regulations at all times.
- Restocked supplies such as napkins, condiments, as needed throughout the shift.
- Cleansed utensils after each use in accordance with sanitation guidelines.
- Inspected food products for quality and freshness, ensuring compliance with company standards.
Cashier & Food Prep
HEB Grocery Store
HOUSTON, Texas
02.2000 - 05.2006
Education
Smiley HS
Houston, TXSkills
- Food safety
- Inventory management
- Staff training
- Quality control
- Kitchen supervision
- Compliance monitoring
Timeline
Cold Food supervisor
New Rest Catering
06.2022 - Current
Team Lead
United Airlines
07.2017 - 06.2022
Cold Food Associate
Chelsea Catering
06.2011 - 06.2017
Cold Food ASSOCIATE
Continental Airlines
07.2006 - 06.2011
Cashier & Food Prep
HEB Grocery Store
02.2000 - 05.2006
Smiley HS
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