Anndrea Donaldson
Grand Rapids
Summary
Dynamic mental health professional with extensive experience at Pine Rest Psychiatric Hospital, excelling in direct patient care and behavior monitoring. Recognized for outstanding communication skills and leadership in training staff. Committed to enhancing patient recovery through therapeutic interventions and fostering a supportive environment for families. Reliable and adaptable in high-pressure situations.
Qualified psych tech with solid background in providing compassionate mental health care. Proven ability to support therapeutic environments, assisting in patient assessments and treatment plans. Demonstrated ability in crisis intervention and patient education.
Experienced with patient care in psychiatric settings, fostering therapeutic relationships and ensuring patient safety. Utilizes comprehensive knowledge of mental health conditions to support treatment plans and interventions. Knowledge of crisis management and de-escalation techniques, enhancing patient care outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Psych Technician
Pine Rest Psychiatric Hospital
01.2025 - Current
- Administered therapeutic interventions to support patient recovery and enhance emotional well-being.
- Monitored patient behavior and documented observations for treatment team evaluations.
- Trained new staff on safety protocols and best practices for patient engagement.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
- Empowered families with essential coping strategies for dealing with loved ones diagnosed with a mental health condition.
Home Health Aide
ComForCare
01.2023 - 02.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health status, reporting changes to healthcare professionals promptly.
- Administered medication and managed care plans as directed by medical staff.
- Developed positive relationships with clients and families, enhancing trust and communication.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Pharmacy Technician
Walgreens
01.2021 - 01.2023
- Processed prescription orders accurately and efficiently to ensure timely customer service.
- Assisted pharmacists in medication dispensing and inventory management tasks.
- Maintained proper storage conditions for medications, adhering to safety protocols.
- Provided exceptional customer support by addressing inquiries regarding medications and store services.
- Trained new team members on operational procedures and pharmacy best practices.
- Monitored expiration dates of medications, ensuring compliance with safety regulations.
Caregiver
Whispering Woods
07.2019 - 03.2020
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
McDonald's Restaurant
03.2018 - 02.2019
- Processed customer orders accurately and efficiently at point of sale.
- Managed cash register operations, ensuring balanced transactions and minimizing discrepancies.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained cleanliness and organization of the front counter area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and service standards.
Cashier
Krispy Kreme Donuts
05.2017 - 05.2018
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance overall dining experience.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Implemented best practices for handling cash, resulting in improved transaction accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate Degree in Nursing - Nursing Education
Grand Rapids Community College
Grand Rapids, MI05-2027
High School Diploma -
Ottawa Hills High School
2055 Rosewood Ave Se 05-2018
Skills
- Mental health support
- Professional boundaries
- Self-awareness
- Direct patient care
- Behavior monitoring
- Outstanding communication skills
- Leadership/communication skills
- Reliable and responsible
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
- Calm under pressure
Certification
CNA certification
CPR certification
Medication administration and monitoring certification
Recipients right certification
Languages
English
Timeline
Psych Technician
Pine Rest Psychiatric Hospital
01.2025 - Current
Home Health Aide
ComForCare
01.2023 - 02.2024
Pharmacy Technician
Walgreens
01.2021 - 01.2023
Caregiver
Whispering Woods
07.2019 - 03.2020
Cashier
McDonald's Restaurant
03.2018 - 02.2019
Cashier
Krispy Kreme Donuts
05.2017 - 05.2018
Associate Degree in Nursing - Nursing Education
Grand Rapids Community College
High School Diploma -
Ottawa Hills High School