Melissa Redmond
King George,VA
Summary
Dedicated professional with strong communication and relationship-building skills. Experienced in enhancing customer satisfaction and team collaboration, ready to contribute to community engagement and optimal care coordination. Adaptable professional with a diverse background in serving our community through volunteering, as well as customer service experience. Known for effective communication and multi-tasking abilities, with a commitment to ensuring quality care and enhancing the visitor experience. Eager to serve the King George community and to be a part of helping our community flourish.
Overview
7
7
years of professional experience
Work History
Pound Attendant
King George County
King George, Virginia
11.2025 - Current
- Delivered information to visitors regarding animals and facility guidelines.
- Collaborated with team members to optimize daily operations at the center.
- Fed animals following instructions from veterinarians and animal care supervisors.
- Maintained accurate records of feeding schedules, medication administration, and relevant data.
- Coordinated with staff members to ensure quality care for all assigned animals.
Community Service Volunteer
KGAC
King George, VA
09.2018 - 11.2025
- Facilitated animal engagement through direct interaction and care.
Assisted in maintaining cleanliness of animal habitats.
Fostered animals to provide temporary shelter and socialization.
Retail Store Manager
Pam's Hallmark
King George, VA
11.2024 - 10.2025
- Managed daily operations of retail store environment.
- Trained and supervised staff to ensure excellent customer service.
- Organized merchandise displays to enhance shopping experience.
- Handled customer inquiries and resolved issues efficiently.
- Conducted staff meetings to communicate goals and updates.
- Implemented promotional strategies to attract customers effectively.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Built and maintained strong working relationships with team members.
Community Service Volunteer
Love Thy Neighbor, KGARL, Valor Ranch
KING GEORGE, VA
08.2018 - 08.2023
- Engaged with local non-profit organizations to enhance community service initiatives.
- Organized donation drives and supported care for horses at Hope Reins.
- Prepared lunches for students experiencing food insecurity.
- Assisted in writing volunteer manual for Valor Ranch to streamline operations.
- Volunteered with cat program at King George Animal Rescue League.
- Conducted TNR initiatives, reducing county's feral cat population through voucher funding from KGARL.
Education
Bachelor Of Arts (BA) - Psychology And Communication
University of Wisconsin, Whitewater
Whitewater, WI05-1996
Skills
- Strong, poised, and effective communication skills in working within a team environment as well as when communicating with other businesses
- Efficacious writing skills which are concise and clear
- Attention to detail
- Team collaboration
- Customer service approach to interacting with the public
- Relationship building skills which form positive connections within the community
- Strong multi-tasking skills
- Teachable with an interest in learning
References
References available upon request.
Timeline
Pound Attendant
King George County
11.2025 - Current
Retail Store Manager
Pam's Hallmark
11.2024 - 10.2025
Community Service Volunteer
KGAC
09.2018 - 11.2025
Community Service Volunteer
Love Thy Neighbor, KGARL, Valor Ranch
08.2018 - 08.2023
Bachelor Of Arts (BA) - Psychology And Communication
University of Wisconsin, Whitewater