Melissa Rehm
Franklin,TN
Summary
Seasoned Assistant Food and Beverage Manager skilled in overseeing operations, creating effective business strategies, and enhancing team performance. Possess strong leadership skills with an emphasis on staff training and development to promote a high level of customer satisfaction. Improved overall efficiency in previous roles by implementing innovative management techniques and fostering a positive work environment. Firm believer in the importance of proactive communication for seamless service delivery across all areas of food and beverage management.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
Asst Food & Beverage Mgr.
Hilton Franklin Cool Springs
Franklin, TN
04.2023 - 11.2024
- Oversees daily operations of all food and beverage stations while ensuring exceptional quality and service to all customer and vendors
- Collaborates interdepartmentally with culinary teams to develop innovative menus with preference of using local and seasonal ingredients
- Implements cost-control measures, efficiently manages monthly inventory, and maintain compliance with all health and safety regulations
- Improved customer satisfaction ratings through enhanced service protocols and staff training programs
- Spearheaded successful local sourcing initiative, reducing food costs while supporting community-based suppliers
Bartender
Hilton Franklin Cool Springs
Franklin, TN
12.2018 - 04.2023
- Managed main bar area by efficiently serving guests while maintaining a top-notch clean environment to enhance the customer experience
- Executed opening and closing operations, including shift preparation, inventory management, and financial duties such as cash drawer management and any required financial reporting
- Maintained professionalism while providing exceptional service to all guests top ensure positive experiences at Hilton
- Enhanced guest experiences by consistently exceeding service expectations despite high-volume periods
- Implemented all alcohol awareness standards to ensure a safe and enjoyable environment for all Hilton guests
- Maintained inventory of liquor, beer, wine, and other beverage items.
Makeup Artist
Freelance Hair & Makeup
Nashville, TN
01.2009 - 04.2020
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Educated customers on proper usage of skincare products for optimal results.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Attended trade shows, conventions, workshops and seminars related to cosmetology field.
Shop Owner & Operator
Melissa Kane Glam Bar
Franklin, TN
01.2014 - 12.2018
- Executed all aspects of business operations and management, including customer service, accounting functions, inventory control, and sales & marketing functions
- Developed and enforced company policies and procedures which involved external vendor contracts, employee hiring and retention, and job descriptions
- Organized and managed a variety of events, including weddings, professional photo shoots, video shoots, and a variety of unique customer requests
- Founded the company and grew to more than 3,000 guests in just four years of operation
- Developed innovative marketing and networking strategies to support company growth and new opportunities
- Earned a reputation of coordinating exceptional events that exceeded client expectations, leading to more referrals and event opportunities
EFT Coordinator
American Standard
Nashville, TN
01.2004 - 01.2009
Head Server & Bartender
City Jazz
Orlando, FL
01.2000 - 01.2002
Circuit Court Clerk
Lake County Circuit Clerk
Waukegan, Illinois
03.1997 - 01.2000
- Maintained up-to-date records of courtroom proceedings including transcripts, exhibits, rulings and judgments.
- Created various reports related to court cases for review by judges.
- Updated the electronic records system with information on new cases or changes in existing ones.
- Monitored compliance with court orders issued by judges.
Education
Associate of Business Mgmt. -
College of Lake County
Grayslake, IL05-2000
Skills
- Hospitality & Customer Service Management
- Superior Client Relationship Management
- Exceptional Customer Satisfaction & Retention
- Masterful Event Planning & Execution
- Successful Cross-Departmental Coordination
- Strategic Planning & Leadership
- Innovative Menu Design & Food Pairing
- Strong Upselling Skills for Sales Growth
- Provides Competitive Environment
Timeline
Asst Food & Beverage Mgr.
Hilton Franklin Cool Springs
04.2023 - 11.2024
Bartender
Hilton Franklin Cool Springs
12.2018 - 04.2023
Shop Owner & Operator
Melissa Kane Glam Bar
01.2014 - 12.2018
Makeup Artist
Freelance Hair & Makeup
01.2009 - 04.2020
EFT Coordinator
American Standard
01.2004 - 01.2009
Head Server & Bartender
City Jazz
01.2000 - 01.2002
Circuit Court Clerk
Lake County Circuit Clerk
03.1997 - 01.2000
Associate of Business Mgmt. -
College of Lake County
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