MELISSA RENDON
Fort Myers,FL
Summary
Experienced in delivering exceptional customer service. Committed to providing the highest level of support to ensure customer satisfaction. Personable and efficient approach. Excels at handling multiple tasks simultaneously while maintaining a friendly and reliable demeanor. Expertise includes inventory management, cash handling, and a strong focus on delivering outstanding customer service. Passionate about helping others feel great. Dedicated to ensuring a positive experience for every customer served.
Overview
10
10
years of professional experience
Work History
Receptionist
Leals Tires and Wheels
08.2023 - Current
Handled payments, ordered supplies, maintained a clean and safe work environment, disposed of old bad tires.
Optometric Technician
Mckinney Eye Care
08.2021 - 01.2022
- Effectively worked up between 10-15 patients daily, performed necessary pre test such as visual fields, optomap scans, and checked acuties
- Chart history and concerns prior to Dr seeing patients and provided great customer service skills
Front Office
Elmquist Eye Group
01.2018 - 03.2019
- Check patients in and out, answer calls in a timely manner at extremely high call volumes
- Faxed and scanned documents daily as requested per Dr's
- Verified patients insurance and logged multiple new patients into our system daily
- Provided excellent customer service
Assistant Manager
RMT Construction
10.2015 - 06.2018
- Advertised daily, quoted bids, scheduled appointments and put in orders for concrete
- Answered phone calls in timely manner, assisted customers in choosing the best quality of concrete that fit their needs
- Provided great amount of sales per year and quality work/customer service
Education
Business Management and Applied Science -
ITT Technical Institute
No Degree - Esthetics
Brillare Beauty Institute
08-2023
High School Diploma -
McKinney High School
McKinney, TX01.2013
Skills
- Inventory control procedures
- Cash handling accuracy
- Excellent multi-tasker
- High-end fashion knowledge
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Quickbooks
- Strong communication skills
- Flexible schedule
- Organized
- Bilingual
- 50 WPM
- 10 Key
- Optometric equipment operation
- Glaucoma screening
- Retinal photography
- Appointment scheduling
- Visual field testing
- Color vision testing
- Payment collection
- Refraction techniques
Timeline
Receptionist
Leals Tires and Wheels
08.2023 - Current
Optometric Technician
Mckinney Eye Care
08.2021 - 01.2022
Front Office
Elmquist Eye Group
01.2018 - 03.2019
Assistant Manager
RMT Construction
10.2015 - 06.2018
Business Management and Applied Science -
ITT Technical Institute
No Degree - Esthetics
Brillare Beauty Institute
High School Diploma -
McKinney High School
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