Melissa Reyes
Corona,CA
Summary
My objective is to secure a challenging position to expand my practical knowledge while being able to fully utilize my accumulated training and skills. I aim to make continuing contribution o the success of my team and to the success f the company, which i have accomplished in optimizing workflow, streamlining inventory management functions and enhancing safety in the work place.
Overview
5
5
years of professional experience
Work History
Educator
Lululemon Athletica
Rancho Cucamonga, CA
09.2022 - 09.2024
- Processed customer transactions, and maintained cash drawers.
- ACE (Attend, Create, Encourage): Attend to the needs of the guest, create opportunities for the guest to fully experience the product, and encourage them to purchase the item.
- Ensured merchandise products were on the floor to store/company standards.
- Conducted weekly inventory checks, assisting in the prevention of stock discrepancies.
- Having product merchandise up to date, such as organization, retagging, marking down, and creating RFID tags, in addition to inventory shifts.
Learning Ambassador Trainer
Amazon
Chino, CA
01.2020 - 08.2024
- Launched the first Sort Center in Southern California that contains a linear sorter, mech-lite process, and small sort process for packages, in addition to ramping the max capacity within 4 weeks of launch, versus 7 weeks noted in the original S&OP plan.
- Increased maximum capacity by 10% (113k) through higher scan rates (average 135) versus the original plan of 80 as an individual contributor.
- Managed onboarding for new hire associates 45+ or more at times. Hired AA's to be trained in their respective departments to ensure every role is filled according to business.
Poblem Solve Ambassador
Amazon
Chino, CA
01.2020 - 08.2024
- Resolved over 100 issues with damaged packages before sending them out to customers.
- Trained to disregard hazardous waste management.
- Trained new AAs on how to process different shipping labels: USPS, ASPS.
Head Waiter
Sanchez Tacos
Corona, CA
01.2020 - 03.2020
- Lead and managed all waiter training.
- Process all transactions (cash, cards, catering deposits).
- Built relationships with regular customers through personalized service.
- Independently managed and scheduled all catering events 10+ weekly. Always met standards for the restaurant metrics for cleanliness and orders.
Education
High School Diploma -
Norco High School
Norco, CA06-2019
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CASkills
- Problem identification
- Logistics management
- Microsoft Excel proficiency
- Cleanliness
- Time management
- Customer service
- Complaint resolution
- Warehouse monitoring
- Material handling
- Inventory tracking
- Communication
- Data management
- Bilingual
- RF Scanner
Languages
English
Full Professional
Spanish
Professional
Timeline
Educator
Lululemon Athletica
09.2022 - 09.2024
Learning Ambassador Trainer
Amazon
01.2020 - 08.2024
Poblem Solve Ambassador
Amazon
01.2020 - 08.2024
Head Waiter
Sanchez Tacos
01.2020 - 03.2020
High School Diploma -
Norco High School
Some College (No Degree) -
Chaffey College
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