Melissa Reyna
San Antonio,TX
Summary
Experienced business analysis professional with with proven track record of delivering impactful solutions for complex business processes. Known for expertise in operational efficiency, project management, and process improvement. Proven track record in identifying process inefficiencies and collaborating with stakeholders to implement technology enhancements and workflow automations. Expert ability to translate business needs into technical requirements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Analyst- IT
Solarity Credit Union
09.2022 - Current
- Lead and manage multiple cross-departmental projects to completion.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Collaborate with cross-functional experts to document and analyze business process requirements for technical and strategic needs.
- Elicit system requirements for agile sprint planning user stories
- Engage with external IT vendors to evaluate partnerships, review contracts, and manage implementation plans.
Senior Process Engineer - Process Excellence Team
USAA Bank
11.2018 - 06.2022
- Lead cross-functional projects to implement new technology solutions and optimize business processes.
- Develop and lead redesign initiatives, including workflow and Robotic Process Automation (RPA).
- Document current and future state processes according to Business Process Management (BPM) standards to translate business requirements into technical IT solutions..
- Created series of process optimizations to reduce production errors and increase quality.
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
Business Process Management Analyst
Zachry Group
01.2015 - 10.2018
- Analyze and manage business process architecture for gaps and overlaps.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
- Facilitated workshops and training sessions to enhance employees'' understanding of new methodologies and techniques in management analysis.
- Facilitated workshops on organizational development, fostering culture of continuous improvement.
Continuous Improvement Lead
Becton Dickinson & Company (BD)
08.2012 - 01.2015
- Oversee the Continuous Improvement (CI) program and provide technical and business support for CI initiatives.
- Lead process improvement projects to support key business objectives related to quality, production, and cost savings.
- Facilitated kaizen events, engaging employees at all levels in process improvement activities.
- Achieved significant cost savings with the implementation of Lean Six Sigma methodologies.
- Drove cultural transformation by empowering employees to take ownership over their work processes and identify areas for improvement.
- Coach, train, and mentor lean six sigma candidates as a certified six sigma blackbelt.
- Developed comprehensive training programs to build a culture of continuous improvement within the organization.
Education
M.A.A. - Masters - Applied Administration
University of The Incarnate Word
San Antonio, TXB.A. - Bachelors - Organizational Development
University of The Incarnate Word
San Antonio, TXSkills
- Business solutions development
- Requirements gathering
- Agile methodology
- User acceptance testing
- Business process mapping
- Workflow optimization
- Business process improvement
- Project management
- Risk assessment
- Test case scenarios
- Process optimization
- Workflow Analysis
Certification
- Six Sigma Black Belt Certified- International Association of Six Sigma Certification
Timeline
Senior Business Analyst- IT
Solarity Credit Union
09.2022 - Current
Senior Process Engineer - Process Excellence Team
USAA Bank
11.2018 - 06.2022
Business Process Management Analyst
Zachry Group
01.2015 - 10.2018
Continuous Improvement Lead
Becton Dickinson & Company (BD)
08.2012 - 01.2015
M.A.A. - Masters - Applied Administration
University of The Incarnate Word
B.A. - Bachelors - Organizational Development
University of The Incarnate Word
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