Melissa Reynolds
Macon,GA
Summary
Compassionate servant leader with more than 5 years of Hospice experience. Driven to develop and implement continuing education for all staff and foster a passion within the employees to create a meaningful experience at end of life for patients and their loved ones.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Nurse
Serenity Hospice Care, LLC / Agape Care Group
Warner Robins , GA
2020.04 - Current
- Provide direct supervision of clinical staff, including orientation, training, and development of employees.
- Assess and evaluate clinical staff performance, providing feedback to ensure quality standards are met.
- Education of end of life processes.
- Organize and lead team meetings to discuss best practices for client care.
- Assist with tasks within the office setting, including assigning patients to specific case managers, arranging weekly schedules for nurses, and ordering medical supplies to ensure the proper par levels are maintained.
- Order equipment and medications to ensure the patient's needs are met within budget constraints.
- Assess for eligibility utilizing the Local Coverage Determination guidelines.
- Coordinate care with physicians and interdisciplinary team members to prepare for treatment, carry out interventions, and enhance the continuum of care to deliver comprehensive services.
- Provide medical procedures and wound care in the home as ordered.
- Interview applicants and make recommendations for new hires.
- Explain policies, procedures, and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Registered Nurse-Case Manager
Regency Southerncare Hospice
Macon , GA
2018.10 - 2020.04
- Preceptorship of Registered Nurses.
- Provided direct care services to patients and supportive care to patient's family at the end of life.
- Evaluated patient and family needs and assisted in the preparation and execution of the plan of care for each patient.
- Maintained accurate and current clinical records.
- Constant contact with hospice medical director, reporting any changes in the patient’s status and updating plan of care accordingly.
- Ongoing education of end of life processes with patients and their families.
- Provided care to the actively dying patient.
- Pronounced death and provided postmortem care to deceased.
- Administered appropriate doses of medications to maintain proper symptom management.
- Managed maintenance medication by filling weekly medicine planners.
- Ordered and maintained proper supplies and equipment in the patient’s home.
- Planned and executed daily scheduling for the most efficient patient care while allowing flexibility due to the everchanging status of hospice patients.
- Supervision of certified nursing assistance.
- Created and applied tailored care plans that would meet each patient's individualized needs.
- Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Owner/ CFO
Red Letter Custom Printing
Macon , GA
2014.10 - 2020.04
- Directed hiring and organizing training of new employees.
- Ensured employees performances met or exceeded expectations by performing periodic performance appraisals.
- Developed and implemented staffing schedule..
- Ensured all records were properly maintained utilizing computer programming.
- Ordered supplies weekly while ensuring to remain within the budget constraints.
- Created and implemented policies and procedures.
- Maintained safe working environment by ensuring compliance with OSHA regulations.
- Provided excellent customer service while communicating specific customer needs to appropriate employee.
Registered Nurse
Navicent Health, Cardiovascular ICU
Macon , GA
2017.02 - 2019.04
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
- Monitored patients with highly unstable physical conditions and rapidly assessed patient's condition and intervened appropriately.
- Provided emotional support to gravely ill patients while demonstrating empathy and maintaining open communication with patients and their families.
- Educated on disease processes, medical procedures, and discharge planning.
- Worked with interdisciplinary team to decide best plan of care for the patients.
- Maintained correct and updated charting while following physician orders.
- Managed various life-support systems including ventilation, heart monitoring, continuous dialysis, and Impella heart pump.
- Precisely delivered medications via ordered route.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
Registered Nurse-Cardiac Cath Lab
Triage Staffing Inc.
Omaha , NE
2016.08 - 2017.02
- Prepared and monitored patients for cardiac procedures from arrival to discharge.
- Educated patients about the pending procedure.
- Recognized pain and discomfort and treated as ordered.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects. Reported any changes of condition to the physician.
- Administered medications, tracked dosages and documented patient conditions.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
- Answered patient questions and provided take-home materials for further information.
Registered Nurse- Cardiac Cath Lab
Houston Medical Center
Warner Robins , GA
2014.10 - 2016.08
- Administered conscious sedation and monitored patient closely during procedure.
- Reporting any changes in status to the physician.
- Followed emergency procedure protocols.
- Charted procedure in system while monitoring the cases from control room.
- Provided compassionate care during invasive and non-invasive procedures.
- Operated equipment such as intra-aortic balloon pump and Angiojet.
- Accompanied patient during transport to higher acuity facility via ambulance while monitoring continuously.
- Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
- Answered patient questions and provided take-home materials for further information.
- Communicated with primary care physicians or emergency care providers to relay patient needs.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Registered Nurse, Emergency Department
Houston Medical Center
Warner Robins , GA
2012.06 - 2014.08
- Stabilized patients, determined health needs and provided direct patient care.
- Advocated for patients and their families.
- Provided ongoing education during length of stay.
- Initiate intravenous lines, phlebotomy, accessed port-a-cath and maintained proper care of the port.
- Placement and maintenance of urinary catheters.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
Medical Assistant
Heart of Georgia Cardiology
Macon , GA
1999.09 - 2010.05
- Assisted Physician with minor in office procedures.
- Performed pacemaker evaluations, prepared and monitored patients during non-invasive procedures.
- Communicated patient needs to physicians.
- Monitored vital signs.
- Coordinated patient care with outside sources.
Education
Bachelor of Science - Nursing
Macon State University
Macon, GA2012
Skills
- Effective Communication
- Customer Service
- Proficient Computer Skills Including Homecare Homebase Software and Microsoft Excel
- Staff Development
- Scheduling and Calendar Management
- Process Improvements
- Multidisciplinary Team Collaboration
- Quality Controls
- Case Management
- Clinical Education
- Supply Management
- Budget Management
Certification
- Advanced Cardiovascular Life Support Certified 2012
- Trauma Nursing Core Course Certification- Emergency Nursing Association. 2013
- American Association of Critical Care Nurses 2017
- Current Registered License: Georgia expire 1/2026
- eNLC Applied for
References
References available upon request.
Timeline
Registered Nurse
Serenity Hospice Care, LLC / Agape Care Group
2020.04 - Current
Registered Nurse-Case Manager
Regency Southerncare Hospice
2018.10 - 2020.04
Registered Nurse
Navicent Health, Cardiovascular ICU
2017.02 - 2019.04
Registered Nurse-Cardiac Cath Lab
Triage Staffing Inc.
2016.08 - 2017.02
Registered Nurse- Cardiac Cath Lab
Houston Medical Center
2014.10 - 2016.08
Owner/ CFO
Red Letter Custom Printing
2014.10 - 2020.04
Registered Nurse, Emergency Department
Houston Medical Center
2012.06 - 2014.08
Medical Assistant
Heart of Georgia Cardiology
1999.09 - 2010.05
Bachelor of Science - Nursing
Macon State University
- Advanced Cardiovascular Life Support Certified 2012
- Trauma Nursing Core Course Certification- Emergency Nursing Association. 2013
- American Association of Critical Care Nurses 2017
- Current Registered License: Georgia expire 1/2026
- eNLC Applied for
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