Melissa Richardson
Cathedral City,CA
Summary
Proven Bartender with a track record of enhancing customer satisfaction and boosting sales at Big Rock Pub through expert relationship building and salesmanship. Skilled in inventory management and adept at creating a welcoming atmosphere, significantly increasing repeat business. Demonstrates strong multitasking abilities and excels in high-pressure environments, ensuring premium service and maximizing profits.
Overview
13
13
years of professional experience
Work History
Bartender
Big Rock Pub
09.2024 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Beer Hunter
11.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
O'Caines Irish Pub
09.2021 - 11.2023
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
The Village Pub
01.2012 - 05.2021
- Acquired extensive knowledge of beverage offerings including cocktail recipes, wine varietals, beer styles, and non-alcoholic options.
- Boosted sales with upselling techniques and recommendations of premium liquor, signature drinks, and special promotions.
- Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.
- Demonstrated versatility by adapting quickly to evolving needs during high-volume periods or special events without compromising quality of service.
Education
Associate of Arts - Psychology
College of The Desert
Palm Desert, CA05-2010
High School Diploma -
Horizon
La Quinta, CA06-2005
Skills
- Salesmanship
- Strong multitasking
- Customer service
- Inventory Management
- Salesmanship
- Relationship Building
- Engaging personality
- Proficient in mixology
Timeline
Bartender
Big Rock Pub
09.2024 - Current
Bartender
Beer Hunter
11.2023 - 09.2024
Bartender
O'Caines Irish Pub
09.2021 - 11.2023
Bartender
The Village Pub
01.2012 - 05.2021
Associate of Arts - Psychology
College of The Desert
High School Diploma -
Horizon
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