Melissa Richmond

*Established and maintained clear effective communication with clients, ensuring that their needs were met. *actively empathetically listened&. acted as an emotional support to clients.

*Aided clients with daily needs *Provided health and safety oversight to clients and the program property including walking the property throughout shift.

*Assisted with new client intake process

* Conducted room inspections including submitting maintenance requests and working in partnership with participants to keep their rooms within health and safety standards.

*Provided conflict de escalation &mediation between clients as needed.

*Provided supportive services including picking-up, preparing, and serving meals, stripping beds, cleaning and organizing

*Assisted clients with and enabled them to manage activities of daily living

*Provided crisis intervention and advocate on behalf of clients

*Completed and filed all paperwork and HMIS data in a timely and accurate manner.

*Reviewed and updated staff log each shift and in accordance with established procedures.

*Provided accurate, timely, and complete transfer of program and participant information to other staff as they begin their shift

• Proactively meet and engage with patients to build effective relationships and assess strengths and needs through use of standard intake, screening tools,
• *assisted patients with accessing and retaining permanent housing
• Participate in team meetings to coordinate care, support patient goals, and reduce barriers to accessing services
• Provide and facilitate referrals for internal and external resources, and collaborate with the patient to complete required applications, forms, or releases of information
• Maintain a patient caseload of 9- 20 clients
• Utilize data registries and reports
• Provide health education and training,harm reduction and disease risk-mitigation strategies.
• Provide case management services to patients with multiple complex acute or chronic medical
• Provide general housing case management services that includes document readiness, housing problem solving, and assessments for Coordinated Entry System
• Assist with patient crisis intervention and de-escalation

*Developed and implemented comprehensive intake procedures to efficiently assess and prioritize the needs of homeless individuals seeking shelter, ensuring a streamlined and organized process.

*Facilitated group workshops and educational sessions on job readiness, financial literacy, and life skills, empowering residents to overcome barriers and successfully transition to independent living.

*Organized and facilitated life skills workshops, educational programs, and recreational activities, equipping residents with essential tools for self-sufficiency, improved mental health, and enhanced social integration.

*Collaborated with a multidisciplinary team to develop and implement personalized action plans for each resident, fostering a safe and empowering environment conducive to their growth and attainment of personal goals.

*Established and maintained positive and trusting relationships with clients, actively listening to their concerns and providing emotional support, guidance, and referrals to community resources.