Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christine Martinez

Northridge,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Resident Advocate

The variel
Woodland Hills, CA
10.2024 - Current
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Reported concerns to nurse supervisor to promote optimal care.

Caregiver

Ivy Park
Simi Valley, CA
07.2023 - 10.2024
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Supported bathing, dressing and personal care needs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Recorded client status progress and challenges in logbooks and reports.

Customer Support Advisor

Health Net (Fully Remote)
Woodland Hills, CA
09.2022 - 07.2023
  • Maintained records of customer interactions and transactions, recording details of inquiries, comments, and complaints.
  • Processed orders accurately and efficiently while maintaining an up-to-date knowledge of product information.
  • Collaborated with other departments to resolve complex customer requests or complaints.
  • Created detailed reports on customer service metrics such as response time, resolution rate.
  • Utilized CRM software tools to track all incoming queries from customers.

Claims Specialist II

Mercury Insurance (Fully Remote)
Santa Clarita, CA
10.2021 - 07.2023
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Determined liability, compensability and benefits due on each claim.

Product Support Specialist

Compulink Healthcare Solutions (Fully Remote)
Newbury Park, CA
01.2021 - 10.2021
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.

Staff Support Representative, Help Desk Representative, Receptionist, Trainer and Supervisor

Rapattoni Corporation (Fully Remote)
Simi Valley, CA
09.2016 - 01.2021
  • Answered and directed incoming calls using multi-line telephone system.
  • Assisted customers with instructional support and product troubleshooting.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Supported customers with password resets and account customization.
  • Managed more than 20 incoming calls per day.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.

Education

Associate of Science - GED

Moorpark Community College

Medical Terminology Certificate -

Simi Valley Adult School And Career Institute
Simi Valley, CA

GED

Simi Valley High School
Simi Valley, CA

Skills

  • Skilled in SaaS
  • Organization and efficiency
  • PC proficient
  • Data entry
  • Multitasking and prioritization
  • Service-oriented mindset

Additional Information

  • Previous experience and references provided upon request.

Timeline

Resident Advocate

The variel
10.2024 - Current

Caregiver

Ivy Park
07.2023 - 10.2024

Customer Support Advisor

Health Net (Fully Remote)
09.2022 - 07.2023

Claims Specialist II

Mercury Insurance (Fully Remote)
10.2021 - 07.2023

Product Support Specialist

Compulink Healthcare Solutions (Fully Remote)
01.2021 - 10.2021

Staff Support Representative, Help Desk Representative, Receptionist, Trainer and Supervisor

Rapattoni Corporation (Fully Remote)
09.2016 - 01.2021

Associate of Science - GED

Moorpark Community College

Medical Terminology Certificate -

Simi Valley Adult School And Career Institute

GED

Simi Valley High School

Similar Profiles

CREATE PROFILE