Michelle Pointer
Summary
Accomplished professional with a proven track record in patient-focused care and quality control, honed across roles from Phlebotomist at Baylor Scott & White Medical Center to Phlebotomy Supervisor at Carter BloodCare. Expert in venipuncture and HIPAA compliance, demonstrating exceptional patient confidentiality and support. Skilled in streamlining patient flow and enhancing diagnostic procedures, significantly improving patient experience.
Overview
7
7
years of professional experience
Work History
Resident Advocate
Family Abuse Center
10.2023 - 07.2024
- Evaluated and screened patients to determine needs and provide necessary support.
- Maintained safe environment for multiple-patient facility with continuous surveillance.
- Ran a 24 hour domestic violence hotline
- Charting on all clients in the facility
Dental Front Desk
Waco Family Medicine
05.2021 - 01.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Phlebotomy Supervisor
Carter BloodCare
10.2018 - 06.2020
- Supervised employees to maintain consistent practices across company.
- Performed venipuncture and screenings on donors
- Performed QC checks on all paperwork and blood bags
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
Phlebotomist
Baylor Scott & White Medical Center - Hillcrest
08.2017 - 08.2018
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Proctor for incoming students
Education
CCMA Certification - Medical Assisting
Southern Career Institutes
Waco, TX12.2024
High School Diploma -
West High School
West, TX06.2012
Skills
- Data Entry
- Clerical Support
- Scheduling
- Venipuncture
- Specimen Preparation
- Paperwork Processing
- Patient confidentiality
- Medical terminology knowledge
- Quality Control
- HIPAA
- Patient-focused care
- Patient Flow Management
- Diagnostic Procedures
- Electronic Medical Records
Timeline
Resident Advocate
Family Abuse Center
10.2023 - 07.2024
Dental Front Desk
Waco Family Medicine
05.2021 - 01.2022
Phlebotomy Supervisor
Carter BloodCare
10.2018 - 06.2020
Phlebotomist
Baylor Scott & White Medical Center - Hillcrest
08.2017 - 08.2018
CCMA Certification - Medical Assisting
Southern Career Institutes
High School Diploma -
West High School
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