Melissa Ritchard
Hilliard,OH
Summary
Energetic and detail-oriented professional with years of experience with leadership in organizing overall program responsibilities for extra-curricular programs and events. Maintained effective working relationships with participants, staff and community members. Demonstrated objectivity, positive attitude and high energy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recreation Manager on Duty
Dublin Parks & Recreation Department
07.2024 - Current
- Oversee daily operations and scheduled programs
- Process and coordinate facility reservations during assigned duty hours;
- Supervise on-duty part-time staff throughout the Recreation Center during assigned hours (e.g. Lifeguards, Front Desk Workers, Program Instructors, Fitness Attendants, and Guest Services)
- Conduct inspections to ensure that all areas throughout the Center are in safe operating condition
- Interact with customers and the public to answer customer inquiries and resolve problems and communicating such to upper management
- Identify custodial and maintenance needs, interpreting and enforcing City and Divisional policies, procedures, rules and regulations
- Assist with the preparation of reports -Complete special projects as assigned
- Perform regular Recreation Center tasks (e.g. operating cash register, answering phones, program registration, drawer balancing, safe counts, maintenance inspections, data collection and record keeping).
Service & Support Administrator
Delaware County Board Of Developmental Disabilities
05.2012 - Current
- Provide case coordination for children and adults with developmental disabilities.
- Develop Individual Service Plan (ISP), service development including Medicaid waivers, behavior management, budget coordination, and interagency coordination.
- Assist and evaluate individuals to find opportunities for inclusion in community, employment, and daily living skills to help with and promote living as independently as possible.
- Recommend policies and procedures for operations of programs and assure proper implementation in accordance with state and federal requirements
Service & Support Specialist
Lucas County Board Of Developmental Disabilities
05.2008 - 05.2012
- Maintain eligibility and provide resources for individuals and their families
- Monitor and audit providers for compliance -Evaluate services to ensure continuous improvement
- Approve local tax dollars and state-funded money for case coordination
- Work as an advocate in the courts, schools, and community for individuals and their families, including referrals for shelters, counseling and transportation -Knowledge of local, state, and federal laws, rules, and regulations -Work with individuals and families of diverse racial, cultural, and socio-economic backgrounds
Education
Bachelor of Science - Rehabilitation Technology And Management Systems
University of Toledo
Toledo, OHSkills
- Adaptive Programming
- Facility Management
- Emergency Preparedness
- Partnership Building
Certification
- Children’s Ohio Eligibility Determination Administration
- Director of Operations
- Substitute Teaching License-Multi Age PK-12
- CPR/First Aide
Timeline
Recreation Manager on Duty
Dublin Parks & Recreation Department
07.2024 - Current
Service & Support Administrator
Delaware County Board Of Developmental Disabilities
05.2012 - Current
Service & Support Specialist
Lucas County Board Of Developmental Disabilities
05.2008 - 05.2012
Bachelor of Science - Rehabilitation Technology And Management Systems
University of Toledo
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