Melissa Rivera
Manhattan,NY
Summary
Highly enthusiastic individual looking for a challenging career opportunity with the ability for growth. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
UPS Oms
United Parcell Service UPS
The Bronx, NY
04.2021 - Current
- Help with payroll, make sure route is dispatched properly, file, follow up claims on missing packages
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Receptionist
New York City Housing Authority
06.2017 - 02.2020
- Maintain books and rent receipts, schedule appointments, work closely with housing manager overseeing rental units
Intern
Mount Sinai Hospital
01.2011 - 09.2019
- Data entry of insurance claims, provide administrative and clerical support and back-up to accounts receivable clerks, mailing insurance and patient correspondence
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Receptionist
Avis Budget Group
07.2015 - 06.2018
- Qualify customers to rent vehicles and help customers choose an appropriate car to rent, handle payments, sell rental insurance to customers, help train new employees and process claims for damaged rentals
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
College Degree in Mental health and human services -
Kingsborough CC
Brooklyn, NY06.2024
Skills
- Ability to work in fast paced and challenging environment
- Capability to work in teams or manage tasks independently and interact with personnel on different levels effectively
- Equipment Repair
- Load & Unload
- Medical receptionist
- Customer service
- Mechanical Knowledge
- Basic math
- English
- Accounts receivable
- Delivery driver experience
- Medical office experience
- Medical scheduling
- Packaging
- Clerical Experience
- Insurance Sales
- Typing
- Standard Operating Procedures
- Operational Excellence
- Scheduling Management
- Software Knowledge
- Staff Development
- Key Performance Indicators
- Critical Thinking
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Certification
- CPR Certification
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
UPS Oms
United Parcell Service UPS
04.2021 - Current
Receptionist
New York City Housing Authority
06.2017 - 02.2020
Receptionist
Avis Budget Group
07.2015 - 06.2018
Intern
Mount Sinai Hospital
01.2011 - 09.2019
College Degree in Mental health and human services -
Kingsborough CC