Melissa Rivera
Kyle,TX
Summary
Licensed cosmetology professional and former correctional officer with strong experience in customer service, client relations, and workplace safety. Skilled in nail services, sanitation standards, social media marketing, and front-desk operations. Reliable, detail-oriented, and adaptable with experience balancing professional responsibilities and family life.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
nail technician
Self-employeed
Huntsville, Texas
11.2024 - Current
- Provided a range of nail care services to diverse clientele.
- Maintained a clean and organized workstation to ensure client safety.
- Utilized high-quality products for manicures, pedicures, and nail enhancements.
- Established strong relationships with clients through excellent customer service.
- Offered personalized consultations to recommend appropriate nail treatments.
- Stayed updated on industry trends and new techniques for nail art.
- Managed inventory of supplies and ordered products as needed.
- Educated clients on proper nail care and maintenance practices.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Ensured that safety protocols were followed during each service provided.
- Cleaned and sterilized tools and work areas between customers.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
Licensed Cosmetologist
Titan nails & spa
Corpus Christi, Texas
02.2023 - 07.2024
- Provided exceptional customer service during a variety of beauty treatments.
- Managed appointment schedules to optimize client flow and service efficiency.
- Maintained cleanliness and organization in workstations and treatment areas.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Collaborated with team members to enhance overall service delivery and client satisfaction.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
Licensed Cosmetologist
Allure Nails & Spa
San Juan, Texas
01.2021 - 02.2023
- Provided exceptional customer service during a variety of beauty treatments.
- Consulted with clients to determine their specific hair and beauty needs.
- Managed appointment schedules to optimize client flow and service efficiency.
- Performed manicures and pedicures using high-quality products and tools.
- Maintained cleanliness and organization in workstations and treatment areas.
- Educated clients on proper aftercare for beauty services received.
- Collaborated with team members to enhance overall service delivery and client satisfaction.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
- Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
- Collected payment from customers and scheduled next appointments.
- Performed administrative tasks related to managing customer accounts and payment processing.
- Scheduled appointments for customers using internal software system.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
Correctional Officer
TDCJ
Beeville, Texas
11.2018 - 04.2020
Education
Johnny G Economedes High School
Edinburg, TXSkills
- Nail care services
- Product knowledge
- Safety protocols
- Customer relationship management
- Appointment scheduling
- Team collaboration
- Sanitation practices
- Effective communication
- Problem solving
- Time management
- Sales promotion
- Acrylic application
- Nail artistry
- UV light gel application
- Client consultations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Texas State Board Licensed Cosmetologist
Timeline
nail technician
Self-employeed
11.2024 - Current
Licensed Cosmetologist
Titan nails & spa
02.2023 - 07.2024
Licensed Cosmetologist
Allure Nails & Spa
01.2021 - 02.2023
Correctional Officer
TDCJ
11.2018 - 04.2020
Johnny G Economedes High School