MELISSA RIVERA-JIMENEZ
Dyess AFB
Summary
Dynamic and dedicated professional with a proven track record in creating and maintaining safe environments while effectively managing administrative procedures. Strong communication skills foster collaboration with partners regarding daily activities, behaviors, and related issues, ensuring a cohesive approach to supervision in various settings, including classrooms and field trips. Expertise in organizing recreational activities that promote physical and social development, along with a commitment to customer service excellence by addressing inquiries and resolving complaints for approximately 100 clients daily. A detail-oriented approach ensures adherence to strict client requests, maintaining quality control in all aspects of service delivery.
Overview
28
28
years of professional experience
Work History
Career Break
Full Time Parent & Family Caregiver
01.2009 - Current
- Took a planned career break to support an active-duty military family, including multiple permanent change of station (PCS) moves and overseas assignments.
- Managed complex household operations, budgets, schedules, and logistics while adapting to changing environments and cultures.
- Developed strong organizational, adaptability, problem-solving, and communication skills.
- Maintained readiness to return to the workforce through independent learning, volunteer work, or professional development (if applicable).
Child Caregiver
Child Development Center
01.2006 - 01.2009
- Execute developmentally appropriate activities including art, reading, and sensory play to enhance early learning
- Facilitate self-discipline and foster positive social interactions through supportive reinforcement
- Manage meals, snacks, nap times, and personal hygiene needs including diapering and potty training.
- Maintained precise knowledge of all children's whereabouts at all times. Followed stringent Department of Defense (DoD) and Air Force safety policies.
- Deliver daily updates to parents concerning children's developmental progress, eating habits, and sleep patterns.
Office Specialist
Luna Community College
01.2002 - 01.2005
- Assisted local students with application process and class registration.
- Streamlined financial aid navigation for students by assisting with FAFSA application completion, local paperwork submission, and disbursement tracking.
- Guiding students by delivering foundational information on class schedules, certificate pathways, and course transferability.
- Coordinate IT support, facility maintenance, and security request handling, serving as the key liaison to the main campus.
- Controlled supply inventory and organized purchasing orders for office and classroom supplies at facility.
- Organize scheduling of local classrooms, conference rooms, and advanced distance learning environments for instructors and community groups.
- Facilitate secure testing conditions for students engaging in distance education or computerized exams.
- Facilitating adjunct or visiting professors with technical setups, syllabus distribution, and gathering of student evaluation forms.
- Lead coordination of local workshops, student orientations, and community forums at satellite facility
- Facilitate distribution of flyers, catalogs, and dual-credit promotional materials to area high schools and community partners.
Bank Teller
Wells Fargo
01.2000 - 01.2002
- Facilitate transactions: process deposits, withdrawals, loan payments, and check cashing with complete precision.
- Performed detailed cash counts to uphold accurate financial records every shift. Balanced cash drawers systematically, ensuring consistent record precision. Executed cash management tasks with a focus on maintaining daily accuracy.
- Created a welcoming environment for customers upon arrival. Actively listened to customer needs to provide personalized support.
- Educate customers on effective use of self-service resources like ATM services and Wells Fargo mobile app.
- Recognize customer needs and link with branch bankers for further help.
- Maintain customer data integrity through strict compliance with bank safety regulations aimed at fraud prevention.
Receptionist
USDA Service Center
01.1999 - 01.2000
- Welcomed visitors, ensuring a friendly and professional environment. Answered multi-line phones, addressing inquiries efficiently. Maintained a tidy reception area to enhance first impressions.
- Streamlined inquiries to connect farmers and ranchers to appropriate agency such as Farm Service Agency or Natural Resources Conservation Service.
- Oversaw sorting of incoming mail for streamlined communication flow. Maintained office supplies inventory, ensuring availability of essential materials. Monitored travel and IT forms, expediting necessary approvals and arrangements.
- Input data into USDA systems while assisting customers in navigating and completing basic agricultural forms.
Education
Bachelor of Science - Health Services Managment
University of Maryland Global Campus
Hyattsville, MD08-2024
Associate of Applied Science - Computer Information Systems Technology
Luna Community College
Las Vegas, NM05-2002
Skills
- Collaborative team member
- Customer-focused service
- Administrative assistance
- Effective time management
- Effective communicator
- Detail-oriented organization
- Positive work attitude
- Efficient multitasking
- Experienced mentor
Timeline
Career Break
Full Time Parent & Family Caregiver
01.2009 - Current
Child Caregiver
Child Development Center
01.2006 - 01.2009
Office Specialist
Luna Community College
01.2002 - 01.2005
Bank Teller
Wells Fargo
01.2000 - 01.2002
Receptionist
USDA Service Center
01.1999 - 01.2000
Bachelor of Science - Health Services Managment
University of Maryland Global Campus
Associate of Applied Science - Computer Information Systems Technology
Luna Community College
Awards
36th Civil Engineering Squadron - Key Spouse of the Quarter: July - September 2022
36th Civil Engineering Squadron - Key Spouse of the Quarter: January - March 2023
36th Mission Support Group - Key Spouse of the Quarter: January - March 2023