Courtney Sierra

Relocated to Portland, Oregon to acquire a better life balance after living in San Francisco to finish my degree. I took intentional time away from the workforce to explore my passions and clarify how my passions could align with a career. This time of personal growth has renewed my focus and prepared me for reentering a career with a fresh perspective.

• Maintained accurate rosters across 7 studio locations for 60 classes daily
• Managed the lobby during high-volume check-in times; yielding 30-40 students within a 30 minute window
• Oversaw quality assurance of 10 virtual classes daily and provided technical support to attending students
• Provided administrative and scheduling support to 56 instructors
• Grew sales in a consultative manner and made recommendations regarding memberships and classes
• Ensured the best presentation of company standards by creating lasting positive impressions and always being compassionate in every client interaction

• Supervised 22 Skill Development Therapists providing high-quality life coaching and educational services to 42 adults with developmental disabilities
• Reviewed intake paperwork of all potential service recipients to determine their unique programming needs and goals
• Found solutions to any barriers that prevented our participants and their families from receiving our program services
• Oversaw 42 participant's schedules for over 15 volunteer sites
• Procured paid employment opportunities for 10 program participants and ensured their success through weekly communication with their employers
• Facilitated college admissions for 20 program participants to meet their goals of attending collegiate classes
• Met with behavior consultants and participant’s interdisciplinary team weekly to ensure their goals were met within their Individualized Support Plan
• Supervised our participants data collections by conducting weekly audits to corroborate reliability and maintain data validity