Melissa Roark

• Maintained up-to-date knowledge of industry best practices, incorporating new methods into company operations where applicable.
• Conducted site inspections to ensure ongoing compliance with all applicable laws, regulations, permits, and internal policies.
• Developed employee training programs to promote understanding of environmental policies and procedures.

• Reviews presented documents for compliance to standards.
• Maintain flow of documents received and served through appropriate clerks up to judges and back to final destination.
• Represents professionally managed apartment communities in eviction hearings.

Professional, customer-oriented and personable licensed realtor with 20+ years of proven experience in the real estate business, focusing mainly with apartment relocation of clients in the Dallas/FW area. Expert in providing my clients with the best results and service in the apartment locating industry. As a premier relocation specialist, I provide quick, effortless delivery of properties matching their budget and lifestyle. Featuring "Five-Star Service", believing clients have real needs, and those needs are matched to their exacting standards.

• I Listen, Provide Empathy, and Confidence when speaking to a prospect understanding their needs in the location of their next home.
• Contact properties to inquire about credit, rental and income requirements to insure I send the most qualified prospects.
• Generate listing of properties that are compatible with the client's specific needs and budget.
• Constant follow-up by phone/text/email to assist in setting appointments with properties for tours.
• Once client leases with community, provide invoice to management for referral fee to be compensated.
• Continue constant communication with past clients to insure they are satisfied with personalized service at the same time promoting customer future referrals.

• Completed physical inventory counts each month.
• Completed daily cycle counts to maintain accuracy of records.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Completed stock inventories to identify and address issues negatively impacting controls.

• Triaged incoming patients to determine treatment needs and urgency of care.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Entered data from pet records and office visits into computer system.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Answered owner animal health questions and advised on best care practices.