Shelteona Brown
Kentwood,LA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Server
American Cruise Lines
Guilford, CT
06.2023 - 12.2023
- Turning over tables and promoting beverage service in the Buffet, in order to assist with the achievement of departmental guest satisfaction targets and food and beverage revenues
- Responsible for safeguarding all equipment and materials required for operation, by adhering to proper handling procedures
- Turning of tables and capitalizing on beverage service in the Buffet
- Performs other related duties as assigned or as directed
- The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
- Boosted repeat business through personalized interactions that fostered a welcoming atmosphere for all guests who dined at the restaurant regularly or occasionally.
- Improved table turnover rates by promptly clearing dishes and resetting tables for incoming guests.
- Maximized customer satisfaction with prompt response to inquiries or complaints while maintaining professional demeanor under pressure situations.
- Contributed to a safe work environment by adhering to company policies, reporting hazards, and participating in safety meetings and training sessions.
- Assisted kitchen staff in maintaining organized workstations which led to increased productivity and faster order preparation.
- Contributed to increased restaurant efficiency by effectively managing multiple tasks and prioritizing responsibilities.
Education
High school diploma -
Kentwood High School
Kentwood, LASkills
- Vital signs
- Patient care
- Dementia care
- Special needs
- ADLs
- Caregiving
- Food handling
- Food safety
- Bussing
- Food preparation
- Food service
- Customer service
- Vital signs
- P>Organizational abilities
- P>Order Accuracy
- P>Stress Tolerance
- P>Reservation Management
- P>Wine pairing knowledge
- P>Food safety knowledge
- P>Guest Relations
- P>Fine dining experience
- P>Table setting expertise
- P>Sanitation Standards Compliance
- P>Reliability and punctuality
- P>Personal grooming standards
- P>Beverage service proficiency
- P>Complaint Handling
- P>Dining area maintenance
- P>Guest Engagement
- P>Customer Service
- P>Dining room management
- P>Server Support
- P>Reservations Management
- P>Telephone reception
- P>Team Collaboration
- P>Guest complaint resolution
- P>Upselling
- P>Multitasking proficiency
- P>Impression management
- P>Decision-Making
- P>Kitchen Communication
- P>Timely food delivery
- P>Active Listening
- P>Clear Communication
- P>Dining room organization
- P>Compassion and Empathy
- P>Complex Problem-Solving
- P>Patient Care
- P>Compassionate communication
- P>Basic Life Support
- P>Feeding Assistance
- P>Vital signs monitoring
- P>Maintaining confidentiality
- P>Patient Transfers
- P>Bathing Assistance
- P>Documenting behaviors
- P>Condition Monitoring
- P>Mobility Assistance
- P>Dressing assistance
Certification
- CPR Certification
- AED Certification
- Basic Firefighting
- Personal Survival
- Maritime Security Awareness
- Crowd Management
- Certified Nursing Assistant (CNA), 01/01/22, 01/01/26, Providing great patient care., Answering patient calls and determining how best to help them., Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising., Turning and repositioning bedridden patients., Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences., Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities., Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff., Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff., Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine., Reminding patients to take medications and nutritional supplements., Noting observations of patient behavior, including complaints, or physical symptoms to nurses.
- BLS Certification
- First Aid Certification
- Merchant Mariner's Credential, 01/01/23, 01/01/28, Merchant Mariner Credential is issued by the United States Coast Guard, and it is required documentation for all crew members of U.S. ships with a Gross Register Tonnage of over 100, and for all vessels that are required to operate with a licensed Master, regardless of size.
Timeline
Restaurant Server
American Cruise Lines
06.2023 - 12.2023
High school diploma -
Kentwood High School