Janessa Pacheco
Summary
- Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
- Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature.
- Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
IHOP
05.2022 - Current
- Contributed to team success by as during peak hours, ensuring smooth operations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Education
High School -
Alamosa High School
Alamosa, CO05.2025
Skills
- Cleanliness
- Professional Appearance
- Relationship Management
- Guest Relations Management
- Vital signs monitoring
- Feeding Assistance
- Patient care excellence
- Professional Bedside Manner
- Vital signs
- Certified Nursing Assistant
- Patient Care
- First Aid
- Hygiene and Cleanliness
- Patience and Empathy
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
- First Aid Certified
Singing
I have always loved singing growing up as a kid. I have auditioned two times in high school to perform a solo and was granted the approval for both times. I also was selected to be in the top choir class in my school which was select choir a very competitive class to get into. though I have success with my signing I wish I could do it as a future career but that's just a dream, I will always continue to sing as my hobby.
Timeline
Restaurant Server
IHOP
05.2022 - Current
High School -
Alamosa High School