Aiyana Buzzard
Broadway,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Cracker Barrell Old Country Store
Sanford, NC
06.2023 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Server
Hwy 55 Burgers Shakes & Fries
Sanford, NC
08.2021 - 03.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Assisted in training new servers on menu items and restaurant procedures.
- Managed cash transactions accurately while maintaining a balanced register.
- Recommended menu items based on customer preferences, enhancing sales opportunities.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Sanford, NC
05.2021 - 08.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Communicated wait times clearly to guests, enhancing customer experience.
- Coordinated dining room flow during peak hours for smooth operations.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Handled guest inquiries and concerns professionally to maintain satisfaction levels.
- Maintained cleanliness and organization of host stand and waiting area.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Psychology
University of North Carolina At Greensboro
Greensboro, NC05-2026
No Degree - Psychology
Appalachian State University
Boone, NC05-2024
High School Diploma -
Western Harnett High School
Lillington, NC06-2022
Skills
- Customer satisfaction
- Organization
- Exceptional communication
- Cleanliness
- Detail-oriented
- Customer service
- Team collaboration
- Adaptability and flexibility
- Conflict de-escalation
- Task prioritization
- Hospitality and accommodation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Server
Cracker Barrell Old Country Store
06.2023 - Current
Restaurant Server
Hwy 55 Burgers Shakes & Fries
08.2021 - 03.2023
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
05.2021 - 08.2021
Bachelor of Science - Psychology
University of North Carolina At Greensboro
No Degree - Psychology
Appalachian State University
High School Diploma -
Western Harnett High School