Melissa Robinson
Laurel Fork,VA
Summary
Enthusiastic, self-motivated leadership/management professional with a background in credit and collection, accounts receivables, contract negotiations, repossessions, litigation and training. Looking for my next adventure.
Overview
2025
2025
years of professional experience
Work History
Team Lead
Dealer Services Corp
- Supervise the day-to-day operations of the team, distributing the workload evenly
- Managed 6-12 individuals
- Ensures staff has necessary and up-to-date training
- Handled risk analysis reports and presented to upper management
- Ensured that titles were released and signed off appropriately
Default Account Manager
Dealer Services Corp
- Worked to recovery inventory and cash on default commercial accounts
- Responsible for reviewing inventory and liquidating
- Initiated legal actions were necessary
- Built relationships with vendors, agencies, other financial institutes
- Secured assets working successfully with internal associates, auto auctions, and dealers
Default Portfolio Manager
Kinetic Advantage
05.2021 - 04.2024
- Experience in successful loss mitigation, delinquent account resolution, repossession, and recovery operations
- Primary responsibilities in managing the dealer relationship during the default process to prevent and reduce loan portfolio delinquency and charge off
Accounts Receivable Collection Specialist
Protective Insurance Company
11.2019 - 05.2021
- Reconcile accounts
- Client support role
- Duties as assigned
Account Manager
Personal Finance Company
06.2018 - 01.2019
- Originates, reviews and approves loan applications
- Extends credit to individuals through a variety of loan programs
- Monitors customer retention with excellent customer service
- Responsible for the sale of company products and services
Risk Account Manager
NextGear Capital (formally Dealer Service Corp)
03.2008 - 09.2017
- Worked accounts from 0-150 days past due
- Responsible for account management risk mitigation for large commercial accounts
- Analyzed accounts for possible legal action
- Worked closely with authorities and attorneys to recover information and assets to capitalize on recoveries
- Skipped traced for additional information regarding client activities
Education
High School Diploma -
Casey County Vocational School
Liberty, Ky Skills
- Highly skilled negotiator
- Ability to motivate and lead teams
- Excellent time management skills
- Excellent computer skills
- Able to prioritize client needs
- Conduct site assessments
- Manage client accounts
- Expert knowledge on financial situations
- Strong communication skills
- Optimistic attitude
- Enthusiastic attitude
- Professional attitude
- Ability to coordinate activities
- Motivate internal and external customers
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Performance improvement
- Performance monitoring
Timeline
Default Portfolio Manager
Kinetic Advantage
05.2021 - 04.2024
Accounts Receivable Collection Specialist
Protective Insurance Company
11.2019 - 05.2021
Account Manager
Personal Finance Company
06.2018 - 01.2019
Risk Account Manager
NextGear Capital (formally Dealer Service Corp)
03.2008 - 09.2017
Team Lead
Dealer Services Corp
Default Account Manager
Dealer Services Corp
High School Diploma -
Casey County Vocational School
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