Melissa Rodgers
Orlando,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Lifestyle Assistant
Madison at Ocoee
11.2024 - Current
- Built strong relationships with residents, fostering trust and loyalty through excellent communication skills and consistent followups.
- Maintained strict confidentiality standards when handling sensitive resident information
- Developed customized wellness plans to improve residents overall health and wellbeing.
- Increased community engagement through the organization of various social activities and gatherings.
- Boosted event attendance by creating targeted marketing materials and utilizing online platforms for promotion.
- Cultivated a welcoming environment that encouraged social interaction among residents at all lifestyle events.
Receptionist/ Medical Assistant
Harris Internal Medicine
11.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained billing and insurance records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Corresponded with patients through email, telephone, or postal mail.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Lead Coordinator
Couture Med Spa
06.2022 - 10.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exceeded sales targets by implementing effective sales strategies and utilizing strong product knowledge.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Science - Nursing
Valencia College
Orlando, FLGED -
Orange County Technical College
Winter Park, FL05-2022
Skills
- Data entry documentation
- Customer service and satisfaction
- Problem-solving
- Telephone skills
- Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lifestyle Assistant
Madison at Ocoee
11.2024 - Current
Receptionist/ Medical Assistant
Harris Internal Medicine
11.2023 - 04.2024
Lead Coordinator
Couture Med Spa
06.2022 - 10.2023
Associate of Science - Nursing
Valencia College
GED -
Orange County Technical College
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