Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Rodriguez

Melissa Rodriguez

Hackettstown,NJ

Summary

Versatile and achievement-oriented professional with a track record of enhancing customer satisfaction and boosting sales at Tjmaxx. Excelled in sales expertise and teamwork, significantly contributing to seamless operations and positive customer experiences. Skilled in cleanliness and sanitation, demonstrating a commitment to quality and efficiency. Excellent at customer engagement and personalized service experiences

Overview

21
21
years of professional experience

Work History

Deli Worker

Bruno's Deli
05.2024 - Current
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.

Pet Care Specialist

PetSmart
10.2022 - 10.2023
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.

Aquarist Specialist

Hackettstown Pet Supply
05.2020 - 08.2023
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Assisted with development of animal behavior modification plans.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Key Carrier

Tjmaxx
08.2004 - 11.2009
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.

Direct Support Professional

KidsPeace National Centers
Reading, Pennsylvania
01.2004 - 12.2008
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Master's Of Liberal Studies - Social Work

Alvernia University
Reading, PA
12.2009

Skills

  • Sales expertise
  • Merchandising displays
  • Register operations
  • Allergen awareness
  • Accurate money handling
  • Order taking accuracy
  • Equipment use
  • Proper food handling
  • Equipment safety
  • Food preparations
  • Cleanliness and sanitation

Timeline

Deli Worker

Bruno's Deli
05.2024 - Current

Pet Care Specialist

PetSmart
10.2022 - 10.2023

Aquarist Specialist

Hackettstown Pet Supply
05.2020 - 08.2023

Key Carrier

Tjmaxx
08.2004 - 11.2009

Direct Support Professional

KidsPeace National Centers
01.2004 - 12.2008

Master's Of Liberal Studies - Social Work

Alvernia University

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Melissa Rodriguez